Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Jaiza Magwood

Pittsburgh

Summary

Highly-organized professional talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Recreational Leader

City of Pittsburgh
Pittsburgh
03.2025 - Current
  • Led recreational activities for community engagement and participant enjoyment.
  • Assisted in planning and organizing events for diverse age groups.
  • Maintained safety protocols during programs and ensured participant well-being.
  • Collaborated with staff to create inclusive programming for all participants.
  • Facilitated communication with community members to promote upcoming activities.
  • Organized materials and supplies needed for various recreational events.
  • Supported training of new staff on program procedures and safety guidelines.
  • Implemented feedback from participants to improve future recreational offerings.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Created an inclusive environment where everyone feels welcome and accepted regardless of differences.
  • Created and led safety training workshops for employees.
  • Trained volunteers on how best to assist during recreational activities.
  • Conducted pre-activity briefings to inform participants about upcoming events or activities.
  • Maintained records of attendance at each event or activity.
  • Supervised team building exercises to promote cooperation among participants.
  • Provided assistance as needed during special events such as birthday parties, summer camps.
  • Kept detailed reports regarding program participation levels and outcomes.
  • Encouraged positive social interaction between participants.
  • Resolved conflicts between participants in a timely manner while promoting respect amongst all individuals involved.
  • Collaborated with colleagues to create new programs that meet the needs of the community.
  • Gathered, operated and maintained equipment and supplies necessary for planned activities.
  • Adapted programs based on participant ages, interests, abilities.
  • Enforced rules of conduct while maintaining a fun atmosphere for all involved.
  • Organized outdoor games, arts and crafts, sports, and other recreational activities.
  • Ensured that all safety protocols were followed during recreation activities.
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention.
  • Managed supplies inventory and ordered additional materials as needed.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
  • Managed daily operations of recreational facilities.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.

Driver, Warehouse Orders

Amazon
Pittsburgh
10.2024 - 03.2025
  • Delivered warehouse orders to assigned locations efficiently.
  • Loaded and unloaded goods from delivery vehicles safely.
  • Inspected shipments for accuracy and quality before distribution.
  • Operated forklifts and pallet jacks for material handling tasks.
  • Communicated with team members regarding inventory levels daily.
  • Assisted in inventory checks to ensure stock availability regularly.
  • Followed safety protocols while performing warehouse duties diligently.
  • Delivered goods to specified destinations in a timely manner.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Reviewed work orders to perform freight movement and deliveries.
  • Communicated customer orders accurately to warehouse staff for order fulfillment.
  • Operated pallet jacks to move inventory within the warehouse.
  • Followed established safety procedures when loading and unloading freight from delivery trucks.
  • Processed daily inventory receipts and quantities of supplies.
  • Inspected vehicles for mechanical items and safety issues prior to departing on routes.
  • Ensured cargo was secured properly in accordance with company policy and DOT regulations.
  • Maintained accurate records of deliveries including delivery times, dates and addresses.
  • Recorded discrepancies and damages to inventory and reported findings to supervisor.
  • Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
  • Navigated routes with relevant map programs and GPS systems.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Handled merchandise in accordance with product handling standards.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Conducted emergency vehicle repairs to restore safety and dependability.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.

Opening Manager

Fish nor Fowl
Pittsburgh
06.2023 - 02.2024
  • Managed daily operations to ensure smooth restaurant service and guest satisfaction.
  • Trained and supervised staff to maintain high service standards and operational efficiency.
  • Coordinated inventory management to optimize stock levels and reduce waste.
  • Promoted a positive team environment through effective communication and support.
  • Implemented opening procedures to prepare the restaurant for daily operations.
  • Assisted in scheduling staff to meet peak service demands and coverage needs.
  • Enforced health and safety regulations to maintain compliance in food service operations.
  • Conducted regular quality checks on food preparation and presentation standards.
  • Processed payments from customers using POS systems efficiently.
  • Organized promotional displays within the store to increase sales volume.
  • Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
  • Provided leadership and guidance to team members as needed.
  • Conducted regular inventory checks to keep merchandise stocked and accounted for.
  • Supervised cash register transactions to minimize errors or theft.
  • Developed and maintained positive relationships with customers and vendors.
  • Verified accuracy of invoices before submitting them for payment.
  • Confirmed that all safety protocols were being followed during store hours.
  • Contributed to the development of marketing strategies designed to increase customer traffic at the store location.
  • Maintained records of employee attendance, performance, payroll information.
  • Trained new staff members in operating policies and procedures.
  • Handled incoming calls from customers regarding product inquiries or orders.
  • Scheduled maintenance tasks for equipment used throughout the store.
  • Analyzed financial data such as profit margins, budgets, cost projections.
  • Monitored the daily operations of the store, including sales, employees, customer service, and stocking.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Monitored employee performance and provided feedback for improvement opportunities.
  • Identified areas of improvement within the organization's processes.
  • Counted cash drawer before opening store doors to determine if currency and coin should be added.
  • Opened facility daily and prepared areas for service.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.

Opening Manager

Ritual House
Pittsburgh
03.2022 - 06.2023
  • Managed daily operations to ensure smooth restaurant service and guest satisfaction.
  • Trained and supervised staff to maintain high service standards and operational efficiency.
  • Coordinated inventory management to optimize stock levels and reduce waste.
  • Promoted a positive team environment through effective communication and support.
  • Implemented opening procedures to prepare the restaurant for daily operations.
  • Assisted in scheduling staff to meet peak service demands and coverage needs.
  • Enforced health and safety regulations to maintain compliance in food service operations.
  • Conducted regular quality checks on food preparation and presentation standards.
  • Processed payments from customers using POS systems efficiently.
  • Organized promotional displays within the store to increase sales volume.
  • Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
  • Provided leadership and guidance to team members as needed.
  • Conducted regular inventory checks to keep merchandise stocked and accounted for.
  • Supervised cash register transactions to minimize errors or theft.
  • Developed and maintained positive relationships with customers and vendors.
  • Verified accuracy of invoices before submitting them for payment.
  • Confirmed that all safety protocols were being followed during store hours.
  • Contributed to the development of marketing strategies designed to increase customer traffic at the store location.
  • Maintained records of employee attendance, performance, payroll information.
  • Trained new staff members in operating policies and procedures.
  • Handled incoming calls from customers regarding product inquiries or orders.
  • Scheduled maintenance tasks for equipment used throughout the store.
  • Analyzed financial data such as profit margins, budgets, cost projections.
  • Monitored the daily operations of the store, including sales, employees, customer service, and stocking.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Monitored employee performance and provided feedback for improvement opportunities.
  • Identified areas of improvement within the organization's processes.
  • Counted cash drawer before opening store doors to determine if currency and coin should be added.
  • Opened facility daily and prepared areas for service.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.

Operations Manager

City Works
Pittsburgh
03.2018 - 08.2019
  • Assisted in monitoring daily operations for efficiency and safety.
  • Supported team members with training on operational procedures and protocols.
  • Coordinated inventory management to ensure adequate supply levels.
  • Participated in regular team meetings to discuss workflow improvements.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Documented operational processes to enhance team understanding and training.
  • Helped schedule shifts and manage staff assignments effectively.
  • Collaborated with departments to streamline communication and enhance teamwork.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Responded to information requests from superiors, providing specific documentation.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Collaborated with team leaders on quality audits.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Created detailed reports on the performance of individual departments within operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Presented performance and productivity reports to supervisors.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Performed cost analysis for various projects to determine budget requirements.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Manager

City of Pittsburgh Parks and Recreation
Pittsburgh
01.2010 - 05.2019
  • Assisted in planning community events and recreational activities for local residents.
  • Collaborated with team members to maintain park facilities and equipment standards.
  • Supported budget preparation for various programs and services within the department.
  • Engaged with community members to gather feedback on park services and improvements.
  • Coordinated volunteer efforts to enhance park maintenance and event execution.
  • Facilitated training sessions for staff on safety procedures and operational protocols.
  • Organized promotional materials to increase awareness of parks and recreation offerings.
  • Monitored inventory of supplies needed for programs and events throughout the year.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Developed and implemented strategic plans to achieve company objectives.
  • Managed risk by developing and implementing effective risk management strategies.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Conducted performance reviews for team members.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Ensured compliance with industry regulations and company policies.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

VIP Services Manager

Burn by Rocky Patel
Pittsburgh
03.2018 - 08.2018
  • Coordinated VIP guest experiences and ensured seamless service delivery.
  • Assisted with event planning and execution for private gatherings and functions.
  • Managed reservations and guest inquiries to enhance overall satisfaction.
  • Collaborated with kitchen and service staff to fulfill special requests efficiently.
  • Developed relationships with guests to understand preferences and expectations.
  • Organized promotional materials to showcase VIP services effectively.
  • Trained new staff on VIP service protocols and customer engagement techniques.
  • Monitored guest feedback to identify areas for service improvement.
  • Resolved escalated customer complaints in a timely manner.
  • Maintained positive relationships with vendors providing key resources for VIP services operations.
  • Conducted regular meetings with team members to discuss progress towards objectives.
  • Coordinated logistics associated with transportation, lodging and dining arrangements for high-profile clients utilizing company's VIP Services offerings.
  • Established effective communication channels between management team and staff members responsible for delivering VIP services.
  • Reviewed existing contracts regularly to ensure accuracy of terms outlined therein as they relate to provisioning of company's various types of premium and VIP Services products.
  • Developed, implemented and maintained policies and procedures for VIP services.
  • Coordinated with internal departments to ensure customer satisfaction.
  • Provided exceptional customer service to high-profile clients.
  • Organized and hosted events for VIP guests.
  • Evaluated performance data from previous quarters to assess effectiveness of current operational processes related to offering quality VIP Services.
  • Generated promotional materials and campaigns targeting prospective customers of VIP services.
  • Prepared presentations highlighting benefits of VIP services offerings.
  • Conducted regular meetings with departmental heads to review progress of ongoing projects involving the delivery of VIP Services.
  • Maintained up-to-date knowledge of industry trends in order to stay ahead of competition.
  • Created detailed reports on customer feedback and suggestions.
  • Assisted in training new employees on proper protocols related to providing VIP services.
  • Ensured compliance with industry regulations related to VIP services.
  • Managed the budget for VIP services operations.
  • Collaborated closely with marketing team to develop strategies that enhance visibility of company's VIP services portfolio.
  • Monitored performance metrics of all staff members providing VIP services.
  • Drafted contracts and agreements for new customers seeking VIP services.
  • Analyzed market trends to identify potential opportunities for growth in VIP services sector.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Education

Bachelor of Arts - Biochemistry

Saint Vincent College
Latrobe, PA

Skills

  • Event planning
  • Program facilitation
  • Safety management
  • Community engagement
  • Equipment organization
  • Inventory management
  • Team building
  • Communication skills
  • Conflict resolution
  • Staff training
  • Leadership development
  • Problem solving
  • Time management
  • Outdoor education
  • Performance monitoring
  • Equipment management
  • Fitness instruction
  • Facilities management
  • Safety training
  • Water safety
  • Creative arts
  • Sports coaching
  • Youth mentoring
  • Participant engagement
  • Program recordkeeping
  • Food handling
  • Equipment maintenance
  • Recreation therapy
  • Facility management
  • Special events
  • Environmental stewardship
  • Event coordination
  • Senior programs
  • Supply management
  • Activity planning
  • Activity coordination
  • Fundraising strategies
  • Adaptive programming
  • Regulatory compliance
  • Team leadership
  • Activities of daily living
  • Documentation and recordkeeping
  • Entertainment coordination
  • Risk assessment
  • Community outreach
  • Enrichment activities
  • Problem-solving
  • Cultural sensitivity
  • Activity instruction
  • Multitasking Abilities
  • Friendly, positive attitude
  • CPR certification
  • Facility operations
  • Adaptability and flexibility
  • Youth behavior management
  • Safety procedures
  • Professionalism
  • Policy enforcement
  • Budget management
  • Administer first aid
  • Customer and Service-oriented
  • Special needs client assistance
  • Project management

Affiliations

  • Fitness
  • Cooking
  • Volunteering in the community
  • Hiking
  • Swimming
  • Book reading
  • Research
  • training in fitness and swimming
  • Family Time

Accomplishments

  • Best Manager award
  • Best employee award
  • Highest opening restaurant manager
  • Voted team captain for college softball team

Certification

  • CPR certification
  • Safe serv certification
  • RAMP Certification
  • CDL

References

References available upon request.

Timeline

Recreational Leader

City of Pittsburgh
03.2025 - Current

Driver, Warehouse Orders

Amazon
10.2024 - 03.2025

Opening Manager

Fish nor Fowl
06.2023 - 02.2024

Opening Manager

Ritual House
03.2022 - 06.2023

Operations Manager

City Works
03.2018 - 08.2019

VIP Services Manager

Burn by Rocky Patel
03.2018 - 08.2018

Manager

City of Pittsburgh Parks and Recreation
01.2010 - 05.2019

Bachelor of Arts - Biochemistry

Saint Vincent College

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Jaiza Magwood