Jake Fredrick
Clifton Heights
Summary
As a dedicated Customer Service Associate at WAWA, I excelled in managing high-volume customer interactions with a positive demeanor, ensuring satisfaction and loyalty. My expertise in problem resolution and team collaboration led to significant positive feedback. Skilled in customer support, I effectively reduced wait times and enhanced service quality, showcasing my ability to blend hard and soft skills for impactful results.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
WAWA
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Upper Darby High School
Upper Darby, PA06-2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Accomplishments
While succeeding through a tough academic course load, I was able to play high school football, as well as receive varsity letters in wrestling (2) and baseball (4)
Timeline
Customer Service Associate
WAWA
05.2023 - Current
High School Diploma -
Upper Darby High School
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