Jake O'Melia
Gettysburg
Summary
Dynamic Senior Operations Manager with a proven track record at TWO MEN AND A TRUCK, excelling in operations management and strategic planning. Enhanced efficiency through streamlined workflows and comprehensive training programs, resulting in improved customer satisfaction. Skilled in KPI reporting and fostering team collaboration, driving revenue growth and operational excellence.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
TWO MEN AND A TRUCK
01.2020 - Current
- Streamlined operational workflows to enhance efficiency and reduce service delivery times.
- Developed and implemented training programs for staff to improve customer service skills.
- Coordinated logistics and scheduling to optimize resource allocation across multiple locations.
- Mentored team leaders, fostering a culture of collaboration and accountability within the workforce.
- Conducted performance evaluations, identifying areas for improvement in operational processes.
- Analyzed customer feedback to drive strategic adjustments in service offerings and procedures.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Oversaw all fleet maintenance and ensured we remained DOT complaint.
- Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interviewed, hired and trained all Sales Representatives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw the performance of the sales staff.
- Oversaw the performance of the operations staff (3 junior managers and up to 130-150 movers and drivers).
- Reported directly to the Multi Unit General Manager and the owner.
Route S
UniFirst
08.2010 - 01.2020
- Managed daily route operations to ensure timely delivery of products to customers.
- Developed strong customer relationships, enhancing service satisfaction and retention rates.
- Operated a route consisting of 40-60 customers per day.
- Was responsible for upselling the account.
- Negotiated contract renewals with active customers.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Won RSR of the year in 2018 and 2019.
Education
Francis Scott Key
Union Bridge, MDSkills
- Operations management
- KPI reporting
- Strategic planning
- Cost reduction
- Standard operating procedures
- Cost analysis and savings
- Proficient in Microsoft Office
- Decision-making
- Revenue growth
- Logistics
- P&L management
Timeline
Senior Operations Manager
TWO MEN AND A TRUCK
01.2020 - Current
Route S
UniFirst
08.2010 - 01.2020
Francis Scott Key
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