Jakhaia Darden-Grissom
PHILADELPHIA
Summary
Dedicated professional with a strong background in security and customer service, notably at the Philadelphia Parking Authority. Proven expertise in surveillance and crisis management, complemented by exceptional communication skills. Successfully trained new personnel, enhancing team performance and ensuring a safe environment. Committed to integrity and fostering positive interactions in all roles.
Overview
3
3
years of professional experience
Work History
SECURITY GUARD
PHILADELPHIA PARKING AUTHORITY
01.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Childcare Worker
Hope Community Learning Center
06.2023 - 12.2023
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
SALES ASSOCIATE
THE FRESH GROCER
01.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
SALE ASSOCIATE/CASHIER
OCEAN CRAB
09.2022 - 02.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Universal Audenried Charter High School
Philadelphia, PA06-2022
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Several screen monitoring
- Customer service
- Critical thinking
- Traffic control
- Integrity and honesty
- Training and mentoring
- Childcare assistance
- Communication
- Investigations
- Theft prevention
Timeline
SECURITY GUARD
PHILADELPHIA PARKING AUTHORITY
01.2024 - Current
Childcare Worker
Hope Community Learning Center
06.2023 - 12.2023
SALES ASSOCIATE
THE FRESH GROCER
01.2023 - 07.2023
SALE ASSOCIATE/CASHIER
OCEAN CRAB
09.2022 - 02.2023
High School Diploma -
Universal Audenried Charter High School
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