Ja Leah Edwards
Philadelphia,Pa
Summary
To whom it may concern,
I am seeking an opportunity with a company who looking for my work ethic. I have a strong track record and am looking forward to bringing my skills and abilities to the team. At my previous company, I had a reputation for being able to work with everyone. I enjoy figuring out what motivates people, finding common ground and getting things done. I am also good at filing, compliance and process improvement which helps me to build productive relationships and achieve solid results. I've attached my resume with additional details of my work experience and qualifications.
If you have any questions, please feel free to contact me.
Thank You
Overview
8
8
years of professional experience
Work History
Patient Service Representative
CHOP
05.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
Server Shift Leader
IHOP
11.2016 - 02.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hand And Stone - Receptionist/Spa Associate
Hand And Stone
02.2021 - 10.2021
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
Receptionist Administrator PA
Temple University Health System - Careers
08.2017 - 11.2020
- Promoted target merchandise while assisting guests in identifying products to meet their unique needs
- Documented key information from each service visit into detailed reports.
- Input new documents, expenses and orders into system for timely recordkeeping.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Conducted office inventory checks and requested restock of supplies.
- Answered office phone and emails to schedule appointments, answer questions and document information
- Supported office clerical functions using word processing and other software, email and office machines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer questions, researched issues and directed visitors to correct office personnel
- Screened and responded to emails, messages and other correspondence, freeing up senior management
- Performed data entry and other administrative tasks to support departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Resolved customer complaints or answered customers' questions.
- Enhanced guest satisfaction by answering inquiries about business operations
Guest Service Representative
Marriot International
01.2016 - 08.2018
- And policies, resolving concerns and developing creative solutions to guest concerns
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted and assisted guests with variety of inquiries, promoting service standards
- Facilitated successful front desk operations for high-volume hotel.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Welcomed guests on arrival, displaying professional and friendly approach.
Education
High School Diploma -
Delaware Valley Charter High School
Philadelphia, PA06.2015
Skills
- Guest relations and services
- Multitasking
- Education And Training
- Service-focused and experience in office representative versed in managing
- Clientele and retains satisfaction with exceptional service and communicative and
- Organized with frequent commendations for quality and efficiency Hardworking
- Employee with customer service, multitasking and time management abilities
- Devoted to giving every customer a positive and memorable experience
- Patient Registration
- Medical Insurance
- Customer Service
Timeline
Patient Service Representative
CHOP
05.2023 - Current
Hand And Stone - Receptionist/Spa Associate
Hand And Stone
02.2021 - 10.2021
Receptionist Administrator PA
Temple University Health System - Careers
08.2017 - 11.2020
Server Shift Leader
IHOP
11.2016 - 02.2023
Guest Service Representative
Marriot International
01.2016 - 08.2018
High School Diploma -
Delaware Valley Charter High School
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