Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

jalexis pagan

Philadelphia

Summary

Motivated Business Administration student at Southern New Hampshire University with hands-on experience in client management, scheduling, and customer service. Skilled in remote-friendly tools such as Microsoft Office, Google Workspace, and digital communication platforms. Proven ability to manage multiple tasks, maintain organization, and deliver professional support in fast-paced environments. Strong attention to detail, tech-savvy, and ready to contribute to a remote team as an Administrative Assistant, Virtual Assistant, or Customer Service professional.

Overview

8
8
years of professional experience

Work History

Operations and Customer Service

Amazon Warehouse
Norritonville
09.2021 - Current
  • Responded to customer inquiries via email, chat, and phone, providing professional support and quick resolution
  • Managed order tracking and inventory records using Amazon internal systems
  • Coordinated with team members to ensure timely processing of orders and fulfillment
  • Maintained accuracy while entering and updating data in company databases
  • Followed company protocols to resolve issues efficiently and enhance customer satisfaction
  • Adapted to new digital tools and software quickly to maintain productivity
  • Demonstrated strong attention to detail and organizational skills in a fast-paced environment
  • Balanced multiple tasks under strict deadlines while maintaining high-quality standards

Front Desk Receptionist

Voorhees Care and Rehab
Voorhees
01.2018 - 11.2021
  • Handled the front desk operations of a fast-paced office, welcoming over 40+ visitors daily.
  • Streamlined appointment scheduling, reducing client wait times by 15% via new digital scheduling software.
  • Provided high-level administrative support, including drafting reports and managing executive calendars.
  • Managed a multiline phone system, directing an average of 60+ calls daily to the correct departments.

Education

Associate's degree - Business Administration

Southern New Hampshire University
Remote
01.2026 - 04.2026

Skills

  • Attention to detail
  • Customer support
  • Spanish
  • Customer service
  • Maintenance task scheduling
  • Transportation management
  • Computer operation
  • Phone etiquette
  • Microsoft Office
  • English
  • Communication skills
  • Dispatching
  • Fleet management
  • Data entry
  • Organizational skills
  • Microsoft Excel
  • Typing
  • Bilingual

Languages

Spanish
Professional
A1

Timeline

Associate's degree - Business Administration

Southern New Hampshire University
01.2026 - 04.2026

Operations and Customer Service

Amazon Warehouse
09.2021 - Current

Front Desk Receptionist

Voorhees Care and Rehab
01.2018 - 11.2021

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jalexis pagan