Jallry Guzman
Allentown
Summary
Cultivated strong relationships and represented organizations effectively as a seasoned communications and support professional with over five years of experience.
Overview
11
11
years of professional experience
Work History
Relationship Coordinator
Healthfirst
07.2024 - Current
- Cultivated and maintained strong relationships with clients to enhance satisfaction and loyalty.
- Coordinated communication between departments to ensure seamless project execution.
- Managed scheduling and logistics for client meetings, optimizing resource allocation.
- Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
Licensed Medicare Sales Specialist
Centerfield
08.2020 - 07.2024
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Skilled at working independently and collaboratively in a team environment.
- Built diverse and consistent sales portfolio.
Technical Support Representative
Asurion
02.2019 - 08.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support.
- Responded to customer inquiries and provided technical assistance over phone.
Training Facilitator
TTEC
07.2014 - 08.2020
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Identified areas in need of improvement and implemented solutions.
- Facilitated dialogue between participants, program workers to provide best possible program and individualized program.
- Documented class attendance and participation and provided feedback to management.
- Mentored 15-25 employees per month in order to monitor progress in the training curriculum.
- Developed individual results by maintaining policy and procedure resources such as providing one on one coaching.
Education
Associate of Arts -
Valencia College
Orlando, FLSkills
- Licensed Health Insurance 240 State of Florida
- Proficiency in Microsoft
- Well-founded verbal and written communication skills Fluent in Spanish and English, both verbal and written
- Goal -oriented individual able to work independently with little or no supervision
- Customer service oriented, open, honest, and empathetic when dealing with people
- Strong leadership and problem-solving skills
Possesses the ability to find solutions and carry out plans successfully - Ability to multitask, work good under pressure, and welcome new challenges
Ability to adjust to new technology quickly - Customer Relations
- Policies and procedures implementation
Languages
Spanish
Native or Bilingual
Timeline
Relationship Coordinator
Healthfirst
07.2024 - Current
Licensed Medicare Sales Specialist
Centerfield
08.2020 - 07.2024
Technical Support Representative
Asurion
02.2019 - 08.2020
Training Facilitator
TTEC
07.2014 - 08.2020
Associate of Arts -
Valencia College