Jamal D. Radji

• Hire, train, supervise, schedule and evaluate garage and lot attendant staff.
• Generate and maintain employee payroll.
• Review, analyze, check and correct payroll records.
• Manage, implement and supervise all daily parking operations.
• Organize, maintain, and reconcile various financial records, both manually and through automated methods.
• Achieve company target goals in terms of budgets, costs, and revenues.
• Manage all customer complaints to assure they receive the best customer service satisfaction.
• Manage claims process, both customers and employees to limit liability and maintain overall safety in garages.
• Ensure compliance with established SP+ internal control of revenues.
• Report daily revenues of up to $25000.
• Prepare special revenue report daily, monthly, and yearly.
• Use multiple equipments (Amano, Digital T2, CVPS) and applications (AS/400, Citrix, CARS, Sales Audit, Chronos) to perform job functions.

• Assist in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
• Maintain a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
• Provide customer service to clients by carrying out safety and security procedures, site-specific policies and when appropriate.
• Respond to incidents and critical situations in a calm, problem solving manner.
• Monitor building by watching cameras throughout the shift.

• Reconciled cashier's reports daily for each event.
• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Ensured compliance with established Standard Parking internal control of revenues.
• Set up equipments properly to reduce the risk of fraud for each event.
• Analyzed data and findings to prepare reports detailing financial information to financial department.

Managed multiple locations: Wilmington Rodney Square Residential Apartments, and Wilmington Center City Garage, 15th and Spruce Avenue of Arts Garage, Chester Talen Energy Soccer Stadium (Subaru Park Today).

• Assisted daily and monthly customers in getting a better parking experience and great customer service.
• Set daily and monthly rates and reported revenues of up to $15000.
• Collected, secured, recorded and deposited daily revenues at the banks.
• Managed all customer complaints to assure they received the best customer satisfaction.
• Report to the Operation manager.
• Used multiple equipments (Datapark, Tikettex) and applications (AS/400, Ctrix, CARS, Sales Audit, Chronos).

• Oversaw all the Central Parking System locations (30+ locations) for the night shift.
• Provided assistance to employees and customers and reported any issues to each location manager by email.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Provided routine maintenance, quick fix and trouble shoot to all equipments (Amano, Digital T2, CVPS, Datapark, Skidata, and Tikettex) as needed.
• Managed 100+ employees in delivering smooth, productive night shift operations.

Midtown Garage Union League Philadelphia, and 10th and South Street Garage.

• Assisted manager with daily parking operations.
• Hired, and trained new employees.
• Developed and implemented programs to improve customer satisfaction.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Handled multiple equipments (Skidata, CVPS, Boss Computer Software, Opus, EMS).

• Assisted with the creation of online Marketing campaigns by researching prospects and testing final document.
• Analyzed weekly data for forecasting upcoming year’s campaigns.
• Provided up to 10 weekly reports to all marketing managers.

• Ensured daily satisfaction and good customer service of 100+ credit card holders by answering questions and solving customer’s issues via telephone.
• Collected on 40+ delinquent accounts on weekly basis.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.