Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jamaris DIAZ

​Reading

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

19
19
years of professional experience

Work History

Medical Lab Technician/Assistant​

AIDS Care Group
10.2021 - Current
  • Practice safe work habits, including complying with all safety, health, and environmental rules and regulations
  • Maintained documentation on tests performed in lab.
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Processed patient specimens according to priority and documented results.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Conducted wide range of laboratory tests and recorded results.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.

Scheduler

Tower Health
02.2020 - 10.2021
  • Generated department orders and accompanying documentation.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Entered daily data in computer systems and documented office activities.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Addressed client inquiries and updated database information.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

Phlebotomist Technician

Tower Health
12.2016 - 10.2021
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Organized daily work based on collection priority.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Front Office Assistant/Medical Assistant

Express Urgent Care
06.2014 - 01.2016
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Collected deductibles and copays to post money to patient accounts.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Submitted insurance claims and updated patients' insurance information.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Submitted patient statements and medical billing to insurance companies.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Provided medical billing and coding duties.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Pharmacy Technician Intern

Berks Discount Pharmacy
06.2014 - 01.2016
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked automated medication dispensing equipment.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
  • Assisted with filling of over 100 prescriptions daily.
  • Aided customers in understanding how to properly take medications.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Medical Assistant

Fonseca Medical Center
05.2013 - 09.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.

CNA

Public Partnerships
07.2013 - 02.2015
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Medical Assistant Intern

US HealthWorks
02.2013 - 01.2015
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Verified confidentiality of patient information and data to alleviate potential data breaches.
  • Adhered to strict document deadlines for charting and other paperwork.
  • Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Communicated with patients and families to answer questions and provide reassurance.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Participated in rounds and team meetings to observe medical decision-making and learn.

Medical Assistant

US HealthWorks
04.2013 - 11.2013
  • Take vitals and update patient's medical history
  • Perform venipuncture
  • Assist the doctor with minor injury procedures
  • Perform audio exams, vision exams, back test exams, urinalysis, and instant drug tests
  • File away charts, use fax machines, and make copies
  • Perform phlebotomy

Manager

Penn Café Restaurant
06.2011 - 02.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Office Assistant

National Accounting Office
01.2005 - 06.2009
  • Posted receipts to appropriate general ledger accounts
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Coded and entered at least 60 invoices each day into the in-house accounting software
  • Created daily and weekly cash reports for accounting management
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.

Education

Education Bachelor Science - Social Work

Phoenix University
Phoenix, AZ
06.2026

Associate of Arts - Nursing

Reading Area Community College
Reading, PA

Diploma - Medical Assistant

Allied Health Institute
Placida, FL
09.2010

High School Diploma -

Monticello High School
Monticello, NY
08.2007

Skills

  • Administrative Support
  • Infection Control
  • Medical Terminology
  • HIPAA Compliance
  • Patient Scheduling
  • Knowledgeable in Chemistry
  • Procedure Proficiency Tests
  • Medical Terminology Knowledge
  • HIPAA Regulations
  • Processing Specimens
  • Universal Precautions
  • Lab Testing
  • Laboratory Equipment Handling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Educated 10 phlebotomy students on venipuncture and capillary puncture techniques.
  • Achieved 85% error-free rate in 15 years.
  • Improved blood collection process by preparing supplies to match patient load.
  • Maintained compliance with OSHA, HIPAA and CLIA standards.

Timeline

Medical Lab Technician/Assistant​

AIDS Care Group
10.2021 - Current

Scheduler

Tower Health
02.2020 - 10.2021

Phlebotomist Technician

Tower Health
12.2016 - 10.2021

Front Office Assistant/Medical Assistant

Express Urgent Care
06.2014 - 01.2016

Pharmacy Technician Intern

Berks Discount Pharmacy
06.2014 - 01.2016

CNA

Public Partnerships
07.2013 - 02.2015

Medical Assistant

Fonseca Medical Center
05.2013 - 09.2015

Medical Assistant

US HealthWorks
04.2013 - 11.2013

Medical Assistant Intern

US HealthWorks
02.2013 - 01.2015

Manager

Penn Café Restaurant
06.2011 - 02.2013

Office Assistant

National Accounting Office
01.2005 - 06.2009

Education Bachelor Science - Social Work

Phoenix University

Associate of Arts - Nursing

Reading Area Community College

Diploma - Medical Assistant

Allied Health Institute

High School Diploma -

Monticello High School

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Jamaris DIAZ