Jameel Gethers
218 Thurlow St
Summary
Dynamic Shift Leader with extensive experience at McDonald's, excelling in team leadership and cash handling. Proven track record in enhancing operational efficiency and customer satisfaction through strategic problem-solving and effective communication. Recognized for fostering a collaborative environment and implementing. process improvements that boosted sales and team performance. I have also volunteered numerous hours in the community at events such as March Of Dimes , Ball against violence and being a Recipient of the Legion of Honor Leadership Award.
Overview
3
3
years of professional experience
Work History
Shift Leader
Mcdonald’s
Chester, PA
11.2025 - Current
- Supervised team members to ensure adherence to company policies and operational standards.
- Trained new employees on food safety practices and customer service protocols.
- Managed inventory and ordered supplies to maintain stock levels for seamless operations.
- Coordinated shift schedules to optimize staffing and enhance service efficiency.
- Monitored equipment usage, ensuring compliance with safety regulations and maintenance schedules.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Shift Leader
Taco Bell Restaurant
Aston,Pa
01.2025 - 11.2025
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Kitchen Supervisor
AMC Theatres
Glen Mills, PA
03.2023 - 01.2025
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained staff on customer service best practices and operational procedures.
- Managed scheduling to optimize labor efficiency and coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Coordinated with management to develop promotional strategies for upcoming film releases.
Education
High School Diploma -
Chester High School
Chester, PA06.2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Conflict resolution
- Motivational leadership
- Strategic thinking
- Verbal and written communication
- Employee recognition
- Action planning
- Performance metrics
- Resource management
- Decision-making capacity
- Follow-up procedures
- Multitasking Abilities
- Multitasking
- Attention to detail
- Organizational skills
- Active listening
- Analytical thinking
- Teamwork and collaboration
- Excellent communication
- Time management
- Task prioritization
- Critical thinking
- Process improvement
- Relationship building
- Decision-making
Timeline
Shift Leader
Mcdonald’s
11.2025 - Current
Shift Leader
Taco Bell Restaurant
01.2025 - 11.2025
Kitchen Supervisor
AMC Theatres
03.2023 - 01.2025
High School Diploma -
Chester High School