Jameelah Gamboa
Pittsburgh
Summary
Customer service professional with 4+ years in retail, food service, and event operations, experienced in POS systems, cash handling, food prep, stocking, cleaning, and resolving customer concerns. Strong team player trusted to train new hires, manage rushes, and maintain smooth, efficient operations across Walgreens, PPG Paints Arena, and Panera Bread.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
Pittsburgh
04.2026 - Current
- Resolved customer complaints through effective communication and problem-solving to ensure positive customer experiences.
- Assisted customers with product inquiries and service requests to enhance satisfaction and drive sales.
- Educated customers on promotions, loyalty programs, and pharmacy services to maximize engagement and retention.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Processed transactions accurately using point-of-sale systems.
- Provided information about products and services available to customers.
- Maintained store cleanliness and organized merchandise displays.
Concession stand worker
PPG Paints Arena
Pittsburgh
07.2023 - Current
- Coordinated with team members to streamline service during peak hours, improving customer satisfaction.
- Facilitated effective communication with staff to maintain smooth workflow during peak hours, reducing wait times.
- Operated concession stand equipment for food and beverage service.
- Ensured cleanliness and organization of concession area to enhance customer experience.
- Performed opening, closing duties including setting up, breaking down equipment and cleaning work areas.
- Followed all safety guidelines while preparing food items.
Crew member
Panera Bread
Pittsburgh
08.2024 - 08.2025
- Provided excellent customer service in a fast-paced environment.
- Prepared food items to meet company recipes and quality standards, ensuring customer satisfaction.
- Performed cashier duties, including taking orders and processing payments, to enhance customer experience.
- Maintained cleanliness and organization of the dining area and kitchen.
- Assisted with inventory management and stock replenishment to maintain optimal supply levels.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new crew members on company procedures and best practices.
Education
High School Diploma -
Propel Montour
Pittsburgh, PA06-2025
Cosmetology 1 -
ParkWay West
Pittsburgh, PA05-2025
Dual Enrolment -
CCAC
Pittsburgh, PA05-2024
Skills
- Customer service
- Food preparation
- Cash handling
- Team collaboration
- Social media
- Problem solving
- Effective communication
- Employee training
- food preparation
- Cleaning
Timeline
Customer Service Associate
Walgreens
04.2026 - Current
Crew member
Panera Bread
08.2024 - 08.2025
Concession stand worker
PPG Paints Arena
07.2023 - Current
High School Diploma -
Propel Montour
Cosmetology 1 -
ParkWay West
Dual Enrolment -
CCAC