Jamere Mitchell
East Norriton
Summary
Driven Systems Administrator with 4 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
DEFENSE FINANCE & ACTG SERV
11.2019 - Current
- Simplifies troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisions new software and hardware for use, following established security policies.
- Manages user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supports the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Administers Active Directory services and managing user accounts,
- Installs important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Utilizes ITSM tools such as ServiceNow and Remedy for managing user equipment, troubleshooting and account requests.
- Serves as the project lead for inventory of equipment. My roles includes issuing 2062s for new hires, conducting quarterly inventories for multiple branches under the USPFO.
- Receives and validates DOD-IN packets for NIPR accounts using ATCTS to ensure cyber awareness is non-expired.
Education
High School Diploma -
Upper Merion High School
King Of Prussia, PASkills
- CompTIA Security Certification
- Technical Support
- System Upgrades
- Remote Access
- Windows administration
- Software Installation
- Desktop troubleshooting
- Helpdesk operations
- Hardware troubleshooting
- Program installations
Certification
- Security+, COMPTIA - February 22, 2022 - 2025
Timeline
System Administrator
DEFENSE FINANCE & ACTG SERV
11.2019 - Current
High School Diploma -
Upper Merion High School
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