James Buterbaugh
Freeport
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
EverStory Partners
02.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Manager
Signet Jewelers
07.2015 - 02.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed daily operations of store including P&L and growth
Sales Representative / Design Consultant
Dana Augustine
07.2012 - 07.2015
- Manage a region of 40-50 stores, Host custom jewelry design event, Design and sell custom jewelry, Plan trip by booking hotel, coordinating with managers as well as security, Plan event with home office and store managers to ensure success.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Admissions Representative
South University Online
06.2011 - 07.2012
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointments to meet with students and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic term
Store Manager
Signet Jewelers
08.2008 - 06.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations of area including P&L and growth
Sales Broker
Synergy Financial
04.2006 - 08.2008
- Cold call potential customers to get applications for new mortgages, Worked with banks to get loans approved and secure rate for customers, Coordinate closings with client and closing agency
- Developed and implemented sales strategies to increase revenue.
- Participated in industry conferences and networking events to establish professional connections and stay informed about current market trends.
Pre-Owned Internet Sales Manager
Billco Motors
06.2004 - 04.2006
- Assist internet based customers with questions and concerns via email or telephone, Assist with website maintenance, Mazda and Pre-Owned Sales Associate,
- Assist customers with Mazda and pre-owned vehicle purchasing decisions, Negotiate sales agreements, Prepare and authorize related paperwork.
- Interface with insurance companies and assist in set up of insurance,
- Register inventory, Represent Mazda North American Operations at the Pittsburgh Auto Show
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
Education
Associate of Science - Business Management
South University Online
Pittsburgh, PA07.2012
Social Sciences in Education
Indiana University of Pennsylvania
Indiana, PA01.2004
Diploma -
Freeport Area High School
Freeport, PA05.1999
Skills
Leadership and team building
Problem Resolution
Operations Management
P&L Management
Effective leader
Time Management
Training and coaching
Customer Relations
Training and Development
Project Management
Trainingandinterests
- Mazda Certified Sales Consultant
- ROTC Program at Indiana University of Pennsylvania
- Signet Leadership Development School
References
Available Upon Request
Timeline
General Manager
EverStory Partners
02.2020 - Current
Sales Manager
Signet Jewelers
07.2015 - 02.2020
Sales Representative / Design Consultant
Dana Augustine
07.2012 - 07.2015
Admissions Representative
South University Online
06.2011 - 07.2012
Store Manager
Signet Jewelers
08.2008 - 06.2011
Sales Broker
Synergy Financial
04.2006 - 08.2008
Pre-Owned Internet Sales Manager
Billco Motors
06.2004 - 04.2006
Associate of Science - Business Management
South University Online
Social Sciences in Education
Indiana University of Pennsylvania
Diploma -
Freeport Area High School
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