James Cribbs
PITTSBURGH
Summary
Dynamic and engaging professional with a proven track record excelling in customer service and multitasking. Goal oriented individual recognized for mentoring new team members and enhancing customer satisfaction through exceptional interpersonal skills. Committed to fostering teamwork and delivering outstanding experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Roland’s Seafood
Pittsburgh
02.2026 - Current
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on service protocols and food handling procedures.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Handled customer inquiries and resolved complaints to enhance guest satisfaction and loyalty.
- Coordinated inventory management and ordering processes for seafood and liquor, ensuring stock availability and quality standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Collaborated with local businesses to establish partnerships that promoted cross-promotion and increased community engagement.
Lead Bartender
The Eagle (Thunderdome Restaurants)
Pittsburgh
06.2023 - 02.2026
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Built loyal clientele through exceptional service and engaging conversations, fostering lasting relationships.
- Trained and mentored junior bartenders on drink preparation techniques, enhancing their skills and confidence.
- Fostered positive work environment through teamwork and clear communication with colleagues.
Server
Industry Public House
Robinson
06.2021 - 07.2023
- Attended to customer needs promptly, delivering personalized service to enhance overall dining experience.
- Managed multiple tables simultaneously, ensuring high service quality and customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new servers on restaurant procedures and menu items, facilitating smoother onboarding and service delivery.
Education
High School Diploma -
Greensburg Central Catholic High School
Greensburg, PAKinetic Imaging - Kinetic Imaging
Virginia Commonwealth University
Richmond, VASkills
- Skilled at Multitasking
- Service Excellence
- Team Player Attitude
- Clear and Effective Communicator
- Engaging Personality
- Exceptional Interpersonal Skills
- Proactive Learner
- Results Driven
Timeline
Restaurant Manager
Roland’s Seafood
02.2026 - Current
Lead Bartender
The Eagle (Thunderdome Restaurants)
06.2023 - 02.2026
Server
Industry Public House
06.2021 - 07.2023
High School Diploma -
Greensburg Central Catholic High School
Kinetic Imaging - Kinetic Imaging
Virginia Commonwealth University