James E. Graham IV
Philadelphia
Summary
Experienced professional with a passion for driving growth in a dynamic business environment. Collaborative mindset to achieve collective goals with a high-performing team. Committed to continuous learning and development to excel in my role and excited to contribute positively to an innovative and teamwork-focused organization.
Overview
21
21
years of professional experience
Work History
Behavioral Health Technician Supervisor
Pyramid Healthcare
10.2020 - 11.2023
- Responsible for the overall supervision of clients and other Behavioral Health Technicians while on duty
- Ensured clients and staff followed protocol and reported issues to the Program Director / BHT Manager and others as needed.
- Assisted with interviewing and hiring BHT's
- Assisted with employee corrective actions and development plans
- Conducted employee performance evaluations monthly
- Assisted with confiscation and inventory management of client items
- Attended facility meetings and coordinates BHT department meetings.
- Attends treatment team meetings, shift change and company meetings as required
Behavioral Health Technician
Pyramid Healthcare
02.2018 - 10.2020
- Responsible for completing the intake process with new clients
- Maintained client documentation
- Observed and documented client self-administration of medication as applicable
- Coordinated clients' daily activities
- Followed objectives of treatment plans and client-specific needs
- Evaluated behavioral and emotional needs of clients and provided appropriate responses including crisis intervention when applicable
- Maintained safe, clean, and orderly physical environment
- Assisted with the dietary needs of clients
Driver/Transporter
Pyramid Healthcare
02.2016 - 02.2018
- Responsible for safely transporting drug/alcohol and mental health patients to and from treatment facilities
- Responsible for safekeeping client's personal information according to HIPAA laws
- Responsible for safely following Department of Transportation regulations and guidelines
Delivery Driver
Rent-A-Center
08.2015 - 02.2016
- Responsible for the loading, unloading, pickup, and delivery of customer's merchandise
- Responsible for the assembly and safe handling of products
- Interact and provide customers with kind and courteous service
Delivery Driver
Planet Aid
04.2014 - 10.2014
- Provided pickup and delivery services of clothing donations
- Provided proficient, professional and courteous customer service
- Operated box trucks in a safe manner and in accordance with all motor vehicle laws
- Maintained accurate delivery logs
- Ensured cleanliness of vehicle
Valet (Jeanes Hospital)
DLC Transportation Services
07.2013 - 04.2014
- Assist drivers in parking their vehicles
- Direct patients to appropriate clinical department
Courier/Delivery Worker
Prestige Delivery Systems, Inc.
04.2009 - 08.2013
- Responsible for reporting to designated banks in a timely manner to deliver imperative information
- Transported and handled confidential information pertinent to bankers and employees
- Accountable for completing a fellow team member's shift if they were absent or unable to
Window Processor
Northeast Building Productions
01.2011 - 02.2012
- Responsible for fitting and installing prefabricated window frames, doors, doorframes, weather stripping, and interior and exterior trim
- Assemble, cut, and shape materials by welding and fastening
- Erect framework for window structures
Cashier/Prep Cook/Utility Worker
Au Bon Pan
01.2008 - 01.2009
- Made daily deposits and handled customer check out
- Prepared food according to recipes
- Cleaned, stocked and organized merchandise throughout the store
Inventory/Press Operator
Bartash Printing Company
02.2006 - 11.2007
- Ordered and kept inventory of materials needed for printing newspapers, flyers, and magazines
- Weighed, mixed, and sorted ink by color and numbers
- Operated a forklift to transport materials from different departments throughout the facility
Shift/Kitchen Manager
Burger King
05.2003 - 05.2005
- Supervised employees in practical food preparation duties
- Managed hourly sales log
- Responsible for maintaining a safe and healthy environment for customers and staff
Education
Diploma - Art Academics
William Penn High School
Philadelphia, PA06.2002
Skills
- Microsoft Excel
- Outlook
- PowerPoint
- Word
- Internet Explorer
- Crisis handling
- Substance abuse counseling
- Records management
- Activity monitoring
Timeline
Behavioral Health Technician Supervisor
Pyramid Healthcare
10.2020 - 11.2023
Behavioral Health Technician
Pyramid Healthcare
02.2018 - 10.2020
Driver/Transporter
Pyramid Healthcare
02.2016 - 02.2018
Delivery Driver
Rent-A-Center
08.2015 - 02.2016
Delivery Driver
Planet Aid
04.2014 - 10.2014
Valet (Jeanes Hospital)
DLC Transportation Services
07.2013 - 04.2014
Window Processor
Northeast Building Productions
01.2011 - 02.2012
Courier/Delivery Worker
Prestige Delivery Systems, Inc.
04.2009 - 08.2013
Cashier/Prep Cook/Utility Worker
Au Bon Pan
01.2008 - 01.2009
Inventory/Press Operator
Bartash Printing Company
02.2006 - 11.2007
Shift/Kitchen Manager
Burger King
05.2003 - 05.2005
Diploma - Art Academics
William Penn High School
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