James Gesnaker
PHILADELPHIA
Summary
Results-driven Shift Manager with expertise in cash handling, team collaboration, and customer service. Proven ability to enhance operational efficiency and resolve customer complaints, leading to improved satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Shift Manager
Burger King
Philadelphia, PA
12.2025 - 09.2026
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored team members on food safety and customer service protocols.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored staff performance, providing constructive feedback to enhance productivity.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Amazon XL Driver
RG Supply and Logistics
Grand Prairie, TX
06.2021 - 07.2024
- Operated delivery vehicles to ensure timely and accurate transportation of goods.
- Collaborated with dispatch team to optimize delivery routes and reduce transit times.
- Maintained compliance with safety regulations and company policies during all driving activities.
- Conducted routine vehicle inspections, identifying maintenance needs to enhance operational efficiency.
- Developed strong relationships with clients through consistent communication and professional service delivery.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to a customer on time and in excellent condition.
Education
High School Diploma -
Berkner High School And STEM Academy
Richardson, TX06-1997
Skills
- Customer service focus
- Decision-making
- Employee training
- Workplace safety
- Accurate money handling
- Inventory management
- Customer service
Timeline
Shift Manager
Burger King
12.2025 - 09.2026
Amazon XL Driver
RG Supply and Logistics
06.2021 - 07.2024
High School Diploma -
Berkner High School And STEM Academy