James Giambilis
Bethlehem
Summary
Dynamic Retail Store Manager with Walgreens Boots Alliance, skilled in enhancing customer service and optimizing inventory control. Proven track record in driving sales through effective merchandising strategies and successful promotional events. Highly motivated leader adept at coaching teams and resolving customer issues, fostering loyalty and repeat business.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Walgreens Boots Alliance
Various Locations
07.2000 - Current
- Oversaw a team of 25 employees, ensuring operational efficiency and productivity.
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Oversaw the districts compliance scorecards and held meetings to help them improve their compliance
- Oversaw the districts payroll and budget and helped stores get to budget by either assisting them in hiring more staff or helping them trim their excess.
- Oversaw staff performance and delivered training programs to elevate customer service skills.
- Developed and executed inventory management strategies to minimize stock discrepancies and enhance supply chain efficiency.
- Evaluated sales data to formulate impactful merchandising strategies.
- Executed promotional events to drive customer engagement and strengthen brand loyalty.
- Addressed customer complaints with efficiency, enhancing positive relationships and encouraging repeat business.
- Designed staff schedules to maximize coverage during peak hours while controlling labor costs.
- Ensured cleanliness and organization of store environment to elevate customer shopping experience.
- Mentored employees and facilitated training on effective sales strategies for managing complex issues and challenging customers.
Implementation Specialist
Walgreens Boots Alliance
Various Locations
10.2019 - 04.2020
- Collaborated with corporate offices, construction team, store team, and implementation team to facilitate seamless conversion during buyout.
- Managed over 30 team members in the implementation team while working with the construction teams and store teams to ensure the store was ready by the estimated opening time frame
- Executed conversion of 16 locations, ensuring seamless integration into operational framework.
Education
Bachelor of Science - Accounting
DeSales University
Center Valley, PA2006
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Inventory control
- Coaching and mentoring
- Scheduling
- Store opening and closing
- Detail-oriented
- Hiring and training
Certification
PTCB certified
Languages
Greek
Limited Working
Timeline
Implementation Specialist
Walgreens Boots Alliance
10.2019 - 04.2020
Retail Store Manager
Walgreens Boots Alliance
07.2000 - Current
Bachelor of Science - Accounting
DeSales University