James Grutkowski
Erie
Summary
Dynamic operations leader with 21 years of experience at Pilot Company, recognized for optimizing performance and enhancing guest experiences. Proven track record in leadership development and sales management, achieving significant revenue growth. Skilled in cross-functional team coordination and compliance, consistently earning accolades for operational excellence and team success.
Overview
34
34
years of professional experience
Work History
Region Manager
Pilot Company
12.2019 - Current
- Led an amazing Team of up to 14 Interstate Travel Centers across three states.
- Optimized Travel Center operations to meet organizational objectives.
- Recruited, developed and exported talented leaders within the company.
- Implemented processes and behaviors to increase guest experience.
- Maintained compliance with applicable laws and regulations.
- Ensured safety measures for both employees and guests.
- Earned the yearly Presidents / Founders award 5 times.
National Restaurant Operations Manager
Pilot Company
07.2010 - 12.2019
- Oversaw operational efficiency and financial performance of more than 230 Subways in North America and Canada.
- Executed new approaches for improving operational performance.
- Established Subway financial targets for all locations and supported Division Directors with operations and objectives.
Restaurant General Manager
Pilot Company
03.2004 - 07.2010
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Tripled topline sales from $10k per week to over $30k, achieving the most profitable Subway in the company.
Operations Manager
Giant Eagle Super Markets
06.2000 - 03.2004
- Directed the operations of a supermarket generating over $250K per day in sales.
- Directed operations of more than 200 employees across multiple departments.
- Balanced fiscal year budgets, targeting increased earnings and reduced expenditures.
Chief Food Service Manager
United States Marine Corps
11.1990 - 06.2000
- Directed operations of food service establishment catering to 3,000 Marines per meal.
- Structured and outlined daily culinary offerings.
- Directed facility teams in logistics, administration and production.
Education
Business Management
Marine Corp Institute
Culinary Arts And Operations -
Culinary Institute of America
Skills
- Leadership training and development
- Operations management
- Cross-functional team coordination
- Sales management
- Human resources management
- Customer service / experience
Timeline
Region Manager
Pilot Company
12.2019 - Current
National Restaurant Operations Manager
Pilot Company
07.2010 - 12.2019
Restaurant General Manager
Pilot Company
03.2004 - 07.2010
Operations Manager
Giant Eagle Super Markets
06.2000 - 03.2004
Chief Food Service Manager
United States Marine Corps
11.1990 - 06.2000
Business Management
Marine Corp Institute
Culinary Arts And Operations -
Culinary Institute of America
Similar Profiles
Jim RoseJim Rose
Head of Stores at Pilot CompanyHead of Stores at Pilot Company
Jessica Marie EscobarJessica Marie Escobar
AGM at Pilot CompanyAGM at Pilot Company
Alexander SullivanAlexander Sullivan
Travel Center General Manager/ Ops Designate at Pilot CompanyTravel Center General Manager/ Ops Designate at Pilot Company