James Hammond
Saint Thomas
Summary
Reliable professional with robust foundation in transportation and logistics, excelling in timely deliveries and customer service. Proven ability to adapt to dynamic schedules and collaborate with team members to achieve seamless operations. Known for strong navigation skills and commitment to safety.
Overview
24
24
years of professional experience
Work History
Route Driver
Baltimore Truck Center
04.2023 - Current
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
Yard Jockey/Driver
RSS Trailer Repair & Fleet Solutions LLC
11.2021 - 04.2023
- Moved tractor trailers around logistics facility in a safe and timely manner.
- Reduced yard congestion by coordinating with dispatchers, drivers, and warehouse personnel for smooth operations.
- Operated yard equipment safely, adhering to company policies and guidelines at all times.
Unemployed
03.2020 - 11.2021
- Lay off due to covid-19 shut downs in 2020 with no stable return date available
Delivery Driver
Tulpehocken Spring Water
10.2018 - 03.2020
- Cdl class B delivery driver
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
Parsons Interstate Ford
03.2015 - 04.2016
- Shipping and receiving
- Parts ordering and stocking
- Parts delivery
- General warehouse duties
- Fork lift operation
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Delivery Driver
Wps inc
12.2014 - 03.2015
- Shipping and receiving
- General warehousing
- Delivery
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Delivery Driver
Baltimore Mack Trucks of Hagerstown
08.2012 - 12.2014
- Parts delivery
- Fork lift operation
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Customer service
McCarthy Tire and Auto
02.2011 - 08.2012
- Enhanced store reputation through friendly interactions and exceptional customer service skills.
- Provided outstanding customer service by addressing inquiries promptly.
Delivery Driver
Parsons Interstate Ford
08.2008 - 02.2011
- Check in parts for stock and delivery
- Delivered parts to customers in a efficient manner
- Used a computer based parts catalog to help customers as well as techs get products needed Stock parts and control inventory
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Improved delivery accuracy by diligently checking orders before departure.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
Delivery Driver
Jennings Pontiac Buick Gmc, Parts dept
05.2007 - 04.2008
- Check in parts for stock and delivery
- Delivered parts to customers in a efficient manner
- Used a computer based parts catalog to help customers as well as techs get products needed Stock parts and control inventory
- Maintained clean and safe vehicle, contributing to positive image of company.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Tire and Lube Technician
CJ's Tire & Auto, Tire
12.2006 - 05.2007
- Performed light automotive repair including but not limited to Brakes, Tires, Oil changes, Batteries, ect.
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
Manager/Supervisor
Auntie Annes inc
04.2001 - 12.2006
- In charge of the day to day operations
- Cleaned, stocked
- Made food product company sold
- In charge of fellow employees job tasks
- Scheduling, inventory ordering
- Customer service
- Contributed to the growth of the department by identifying areas for improvement and implementing strategic changes accordingly.
- Implemented effective cost-saving measures, optimizing resource allocation for maximum profitability without sacrificing product quality or service delivery standards.
- Reduced employee turnover rate by promoting a positive work environment and addressing staff concerns promptly.
- Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
South Hagerstown High School
Hagerstown, MD06-2004
Certificate - Commercial Transportation License
Hagerstown Community College
Hagerstown, MD12-2016
Skills
- Excellent customer service
- Strong work ethic
- Vehicle maintenance knowledge
- Inventory management
- Delivery management
- GPS and route planning
- Shipping and packaging
- Equipment operation
- Order picking and processing
- CDL Class A
- Safe vehicle operation
- Truck loading
- Clean MVR
- Route management
- Reliability
Commercial Driver's License (CDL)
- Class A
- State: PA
- Endorsements: T (Double/triple trailers) - N (Tank vehicles)
Additional Information
- TIA certified (tire industry)
- Parts counterperson master certification thru Ford Motor Company
- Current DOT physical card
- Class A Comercial Drivers License
Timeline
Route Driver
Baltimore Truck Center
04.2023 - Current
Yard Jockey/Driver
RSS Trailer Repair & Fleet Solutions LLC
11.2021 - 04.2023
Unemployed
03.2020 - 11.2021
Delivery Driver
Tulpehocken Spring Water
10.2018 - 03.2020
Delivery Driver
Parsons Interstate Ford
03.2015 - 04.2016
Delivery Driver
Wps inc
12.2014 - 03.2015
Delivery Driver
Baltimore Mack Trucks of Hagerstown
08.2012 - 12.2014
Customer service
McCarthy Tire and Auto
02.2011 - 08.2012
Delivery Driver
Parsons Interstate Ford
08.2008 - 02.2011
Delivery Driver
Jennings Pontiac Buick Gmc, Parts dept
05.2007 - 04.2008
Tire and Lube Technician
CJ's Tire & Auto, Tire
12.2006 - 05.2007
Manager/Supervisor
Auntie Annes inc
04.2001 - 12.2006
High School Diploma -
South Hagerstown High School
Certificate - Commercial Transportation License
Hagerstown Community College
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