Professional Summary
Overview
Work History
Education
Skills
Timeline
Meritorious Service Award

James Jacobs

Tobacco Company
Harrisburg
29
years of professional experience

Dependable professional with a solid background in sales and law enforcement. Expertise in fostering strong customer relationships and implementing effective training strategies, ready to drive team success and elevate service delivery.

Work History

Construction Sales

1 Year 3 Months
Mako Home Solutions | 05.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate

3 Years 2 Months
Tobacco Company | 06.2023 - Current
  • Developed and maintained strong customer relationships to enhance brand loyalty.
  • Assisted in executing promotional campaigns to drive product visibility and sales.
  • Provided training and mentorship to new associates on product knowledge and sales techniques.
  • Analyzed customer feedback to identify trends, enhancing service delivery and satisfaction.

Police Sergeant

25 Years 1 Month
Borough of Columbia | 05.1998 - 06.2023
  • Supervised daily operations of patrol units to ensure community safety and compliance with departmental policies.
  • Conducted investigations and gathered evidence for criminal cases, enhancing case resolution rates.
  • Developed and implemented training programs for new officers, improving team performance and operational readiness.
  • Coordinated with local agencies to address community concerns, fostering stronger public relations initiatives.

Drug and Alcohol Counselor

8 Months
Manos House | 09.1997 - 05.1998

Counseled court-committed males in juvenile facility, addressing substance use and behavioral disorders. Dual diagnosis for behavioral disorders and drug/alcohol issues.

Provided individual and group counseling sessions to support clients in recovery.

Assisted in developing personalized treatment plans based on client assessments.

Facilitated educational workshops on substance abuse and coping strategies.

Education

Bachelor of Arts - Sociology/Criminology

Millersville University of Pennsylvania | Millersville, PA | 05-1997

Trilogy Award For Leadership - Executive, Command & Supervisory Leadership

FBI-LEEDA | Penn State Middletown | 2020

Certified Handgun/Shotgun Instructor - Firearms Instructor

PA State Police | Hershey, PA | 2002

Act 120 Police Academy - Certified Police Officer

MPOETC | Harrisburg, PA | 08-1998

Skills

Customer engagement
Problem-solving
Reliability
Excellent communication
Oral communication

Timeline

Construction Sales

Mako Home Solutions
05.2025 - CurrentRead More

Sales Associate

Tobacco Company
06.2023 - CurrentRead More

Police Sergeant

Borough of Columbia
05.1998 - 06.2023Read More

Drug and Alcohol Counselor

Manos House
09.1997 - 05.1998Read More

FBI-LEEDA

Trilogy Award For Leadership from Executive, Command & Supervisory Leadership
Read More

Millersville University of Pennsylvania

Bachelor of Arts from Sociology/Criminology
Read More

PA State Police

Certified Handgun/Shotgun Instructor from Firearms Instructor
Read More

MPOETC

Act 120 Police Academy from Certified Police Officer
Read More

Meritorious Service Award

Aided and assisted the Columbia Fire Department during a inhabited dwelling fire.

James Jacobs