James Johnston
Saint Petersburg
Summary
Dedicated toll collector-supervisor with proven money handling and customer service skills. Known for optimizing collection efficiency and training new staff to enhance operational performance.
Overview
36
36
years of professional experience
Work History
Toll Collector-Supervisor
TTEC
2021.07 - Current
- Collected tolls efficiently using electronic payment systems and cash handling procedures.
- Ensured accurate transaction processing and maintained detailed records of daily collections.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Monitored traffic flow to optimize collection efficiency during peak hours.
- Trained new staff on operational procedures and best practices for toll collection.
Drone Pilot
Self Employed Services
2016.08 - 2019.12
- Operated drones for aerial photography and videography, ensuring high-quality image capture.
- Conducted pre-flight inspections to ensure drone functionality and safety compliance.
- Developed flight plans based on project requirements, optimizing routes for efficiency.
- Collaborated with clients to understand project goals and deliver tailored aerial solutions.
Online Content Product Manager
The Tampa Tribune/TBO.com
1990.08 - 2016.05
- Covered sports news events, ensuring timely updates for audiences while maintaining factual accuracy and journalistic integrity.
- Edited articles for grammatical precision and adherence to publication standards.
- Maintained positive vendor relations to build strong partnerships.
- Championed data-driven decision-making processes to optimize product performance and user experience.
Education
Bachelor of Science - History
University of South Florida
Tampa, FLAssociate of Arts -
Saint Petersburg Junior College
Saint Petersburg, Florida Skills
- Multitasking proficiency
- Dependability
- Money handling
- Interpersonal communication skills
Timeline
Toll Collector-Supervisor
TTEC
2021.07 - Current
Drone Pilot
Self Employed Services
2016.08 - 2019.12
Online Content Product Manager
The Tampa Tribune/TBO.com
1990.08 - 2016.05
Bachelor of Science - History
University of South Florida
Associate of Arts -
Saint Petersburg Junior College