James Mann
Bensalem
Summary
Customer-focused and results-driven professional with extensive experience in customer service management, consultative sales and team leadership. Committed to delivering exceptional service, resolving customer issues efficiently, and driving team performance. Adept at fostering team development, tracking KPIs, and continuously improving service processes. Seeking to contribute strong interpersonal and organizational skills in a dynamic and growth-oriented environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
WSFS Bank
Philadelphia
06.2024 - Current
- Consultative selling based on customers needs. Money markets, CDs, loans, Ira’s etc.
- Upselling additional items such as Home equity loans, credit cards or other banking services.
Personal Banker
WSFS Bank
06.2024 - Current
- Assist clients with financial solutions tailored to their needs
- Open and maintain personal and business accounts
- Provide guidance on banking products and services
- Support clients in achieving their financial goals
- Maintain a high level of customer satisfaction and relationship management
Sales Associate
Rally House
06.2023 - 04.2024
- Delivered personalized customer experiences in a retail setting
- Maintained product knowledge to assist with customer inquiries
- Processed transactions efficiently and accurately
- Ensured merchandise was well-stocked and displayed
Pharmacy Assistant
Shop Rite Food Market
Philadelphia
01.2023 - 07.2023
- Managed inventory levels of medications and supplies. 340B virtual inventory.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Customers service assisting 340B patients on a sliding fee pay scale.
Store Clerk
Amazon Fresh
06.2021 - 05.2023
- Assisted customers with locating items and product information
- Maintained cleanliness and organization of store sections
- Handled inventory management and restocking
- Provided support in self-checkout and returns
Customer Service Manager
Redner's Warehouse Markets
07.2017 - 06.2021
- Supervised daily front-end operations and staff scheduling
- Resolved escalated customer concerns with professionalism
- Conducted staff evaluations and implemented training programs
- Collaborated with departments to enhance customer experience
- Ensured compliance with store policies and performance goals
Education
Bachelor of Arts - Business Marketing/Management
Holy Family University
Philadelphia, PASkills
- Customer Service Excellence
- Leadership & Team Management
- Sales
- Conflict Resolution
- Effective Communication
- Time Management
- Problem-Solving
- Empathy & Patience
- Excel, outlook, word and PowerPoint experience
Timeline
Sales Associate
WSFS Bank
06.2024 - Current
Personal Banker
WSFS Bank
06.2024 - Current
Sales Associate
Rally House
06.2023 - 04.2024
Pharmacy Assistant
Shop Rite Food Market
01.2023 - 07.2023
Store Clerk
Amazon Fresh
06.2021 - 05.2023
Customer Service Manager
Redner's Warehouse Markets
07.2017 - 06.2021
Bachelor of Arts - Business Marketing/Management
Holy Family University