James McKinney

Tech savvy

• With over six years of experience at Apple Park City, I have gained useful knowledge of a variety of hardware, software, and services I use Apple products for my own business, as well as throughout college for graphic design, which has helped me stay up to date with current software, Apple intelligence tools, and best practices
• 9 years of experience working with design software such as Apple Keynote, Adobe Illustrator, Photoshop, InDesign, After Effects, Premiere Pro, and Acrobat, primarily

Personable and Sales Savvy

• Last quarter, I had the most revenue for any technical specialist, with $40,296, and was second in the Genius Bar, as well as the most linked business revenue in the Genius Bar, with $5,500
• Last quarter, my AppleCare attach percentage was 60%, non-same-day domestic
• My TMS/NPS (Net Promoter Score), the rating customers have given me, is consistently over 92 over my six-year career and is currently 100

Communication

• Customer-facing and teammate communication is a skill I developed while working as a specialist at Apple and as a remote designer for Bravo 13 Daily, I listen to customers' problems or intended goals, and communicate the best solution to fix them, as well as providing both critical and positive feedback to teammates
• Over the past year, I have improved my communication with managers, leads, pros, and experts on the floor to have consistent conversations about improvement in our priorities, and even taking notes in my exchange journal to track growth

Hardworking and proactive

• I have taken the most technical appointments in our store in my first year at the bar, and last quarter was the most for all technicians, with 882 appointments in an 18-minute session duration
• I aim to model behavior by helping multiple customers and moving up front to aid the product zone in free moments, which has helped me take more appointments and get more revenue