James McLaughlin

• Identified problems and implemented effective solutions.
• Maintained proper inventory levels.
• Completed production plans by scheduling and assigning personnel to daily tasks.
• Communicated job expectations and monitored employees.
• Conducted root cause analysis on production issues, identifying solutions that prevented future recurrence of similar problems.
• Maintained open lines of communication between management and staff, fostering trust and transparency throughout the organization.
• Collaborated with cross-functional teams to achieve production goals and optimize workflow.
• Reported tool, machinery and equipment issues to maintenance personnel.
• Participated in departmental meetings to share insights from the manufacturing floor, contributing valuable input towards decisionmaking.
• Monitored production schedules to ensure on-time delivery of products, meeting customer expectations consistently.
• Recorded and reported attendance and hours worked for all area employees.
• Supervised a team of skilled workers, providing guidance, training, and performance evaluation for continuous improvement.

Supported twenty-five sales representatives in a warehouse environment.

Managed and maintained sales equipment, supplies and product samples.

Trained new sales employees on warehouse protocols and computer systems.

Responsibilities included, but not limited to, office and warehouse facilities, logistics and maintaining sales training room.

Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.

Managed New York and Plymouth Meeting warehouses for seven years.

Coordinated and assisted in development of several northeast regional warehouse, including hiring and training of new warehouse specialists.

Lead organizer of Dot Expressway sample order system.

Displayed products properly at customer sites and according to company specifications and policies.

Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.

Determine best routes for driving to customer sites, accounting for such factors as weather and road construction.

Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.

Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.

Immediately addressed problems with customers to promote speedy resolution.

Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.

Stayed in open communication with existing customers to offer immediate access to new products.

Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Performed regular segment cycle counts and quarterly inventory audits to maintain accurate records.

Blocked and faced products on displays and shelves in accordance with company policy.

Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.

Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.

Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.