Summary
Overview
Work History
Education
Skills
Timeline
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James Olds

Canonsburg,PA

Summary

Seasoned executive with a proven track record in operations and business development, aiming to secure a senior leadership role where I can significantly contribute to organizational success. Committed to utilizing my extensive skills in strategic planning, team leadership, and operational excellence to drive growth and efficiency. Eager to foster a culture of collaboration and innovation while delivering exceptional results aligned with company goals and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Vice President of Operations and Business Development

Digital Fix Consulting
03.2022 - Current
  • Spearheaded the operational strategy and business development initiatives for Digital Fix Consulting, successfully driving a remarkable 30% increase in revenue over a two-year period, showcasing exceptional leadership and strategic vision.
  • Designed and implemented a series of targeted process enhancements that led to a significant 25% boost in team productivity, demonstrating a commitment to efficiency and excellence in project execution.
  • Formulated and nurtured strategic partnerships, negotiating complex contracts that not only expanded the client base significantly but also enriched our service offerings, aligning with the company's long-term growth objectives.

Director of Operations

Argo AI
11.2018 - 12.2021
  • Led cross-functional teams to optimize operational workflows, resulting in a significant 20% enhancement in project efficiency and productivity.
  • Managed a comprehensive budget exceeding $5 million, strategically allocating financial resources to align with broader company objectives while fostering business expansion.
  • Pioneered the implementation of robust, data-driven performance metrics that not only improved operational decision-making processes, but also successfully drove a 15% reduction in costs associated with operations.

Senior Service Director

Pomeroy IT Solutions
03.2006 - 11.2018
  • Oversaw a diverse team of more than 50 IT professionals, orchestrating comprehensive technical support and operational strategies that culminated in a 30% enhancement of customer satisfaction rates, directly contributing to sustained business growth.
  • Instrumented innovative strategic initiatives aimed at refining service delivery processes, culminating in a significant 20% reduction in operational costs while simultaneously elevating overall team performance and service efficiency.
  • Cultivated and managed high-value relationships with key clients, strategically enhancing user engagement and increasing contract renewals and upselling opportunities by 25%, thereby solidifying revenue streams and fostering long-term partnerships.

Education

Various IT Certifications - Information Technology

New Horizons Computer Learning Center
Pittsburgh, PA
05.2009

Skills

  • Organizational development

  • Cost analysis and savings

  • Business development

  • Strategic planning and execution

  • Operations oversight

  • Budget control

  • Operations management

  • Workforce planning

  • Growth management

  • P&L management

  • Staff development

Timeline

Vice President of Operations and Business Development

Digital Fix Consulting
03.2022 - Current

Director of Operations

Argo AI
11.2018 - 12.2021

Senior Service Director

Pomeroy IT Solutions
03.2006 - 11.2018

Various IT Certifications - Information Technology

New Horizons Computer Learning Center

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James Olds