James Richards
Ridley Park
Summary
Inside Sales Representative with expertise in employee training and customer retention, driving sales success through relationship cultivation and loyalty enhancement. Demonstrated ability in problem-solving, swiftly addressing warehouse and office challenges. Filled the manager's position for periods on several occasions when senior management was out on medical leave.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
QXO
Eddystone
03.2002 - Current
- Cultivated strong client relationships, identifying needs and preferences to tailor solutions.
- Generated leads through cold calling and effective follow-up techniques.
- Negotiated prices and terms to successfully close sales transactions.
- Cross-sold additional products, aligning with customer needs to increase revenue potential.
- Scheduled follow-ups with clients, strengthening relationships and driving sales growth.
- Managed customer inquiries across multiple channels, ensuring swift responses.
- Maintained accurate records of customer interactions, orders, and account statuses.
- Trained new sales team members on QXO processes and tools.
Education
High School Diploma -
West Philadelphia Catholic High School
Philadelphia, PA06-1982
Skills
- Lead generation
- Sales forecasting
- Account management
- Cold calling
- Customer service excellence
- Client retention
- Relationship management
- Effective communication
- Problem solving
- Issue resolution
- Organizational skills
- Time management
- Attention to detail
- Product knowledge
- Dependability
- Driven mindset
- Key relationships
- Articulate phone manner
- Employee training
- Commercial driver's license Class B
Certification
Commercial Drivers Licence, Class B with Air Brakes
Accomplishments
Beacon Inside Salesman Of the Year
References
References available upon request.
Timeline
Inside Sales Representative
QXO
03.2002 - Current
High School Diploma -
West Philadelphia Catholic High School