James Robertson
Enola
Summary
Results-oriented professional specializing in business development and customer relations. with a track record of optimizing processes, managing vendor partnerships and driving improvements in efficiency and service delivery.
Overview
16
16
years of professional experience
Work History
HP Inc - AI Business Manager
D&H Distributing
Harrisburg
08.2025 - Current
- Managed daily operations for our largest NSP accounts to improve workflow efficiency and strengthen overall service delivery.
- Oversaw inventory control and stock management processes to ensure consistent product availability.
- Collaborated with internal and customer team members to streamline operational procedures, reducing service delays.
- Built and maintained vendor partnerships to support timely procurement and supply continuity.
- Addressed customer inquiries and resolved service issues to enhance satisfaction and service quality.
HP Inc -Compute Connect Business Development Mgr
D&H Distributing
Harrisburg
09.2019 - 08.2025
- Drove business growth by developing strategic partnerships with vendors and key customers.
- Analyzed market trends and competitive insights to identify and purse new revenue opportunities.
- Delivered product and sales training to internal teams, improving solution positioning and adoption.
- Executed client acquisition strategies that expanded market reach and strengthened pipeline performance.
- Represented the organization at industry events and conferences to build brand visibility and generate leads.
HPE Sr. Sales Specialist
D&H Distributing
Harrisburg
05.2017 - 09.2019
- Partnered with vendors to enhance product offerings and improve inventory planning processes.
- Consulted with clients to assess business needs and recommend tailored technology solutions.
- Managed key customer accounts, ensuring timely follow-up, issue resolution, and service excellence.
- Delivered technical assistance to clients concerning product setup and utilization.
Asus Sales Specialist
D&H Distributing
Harrisburg
10.2015 - 04.2017
- Strengthened client relationships to increase product adoption and drive revenue growth.
- Resolved customer inquiries efficiently, contributing to improved satisfaction and retention.
- Optimized inventory coordination to support timely stock replenishment and order fulfillment.
- Delivered product demonstrations highlighting solution features, benefits, and business impact.
- Maintained consistent engagement with strategic accounts through regular outreach and follow-ups.
East Coast Sales Representative
D&H Distributing
07.2010 - 09.2015
- Generated ne business opportunities through proactive prospecting, cold outreach, and industry networking.
- Developed and managed key customer relationships, increasing sales performance and client retention.
- Negotiated pricing agreements and contract terms to improve profitability and competitive positioning.
- Coordinated cross-functional teams to ensure accurate order processing and on-time delivery.
- Resolved customer concerns quickly and effectively, contributing to higher satisfaction levels.
- Represented the company at industry events to promote solutions and expand market presence.
Education
Some College (No Degree) - General Studies
Harrisburg Area Community College
Harrisburg, PASome College (No Degree) - Criminal Justice/Sociology
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Business development
- Vendor engagement
- Customer relations
- Inventory control
- Process improvement
- Team collaboration
- Effective communication
Affiliations
Volunteer, EPYAL -Youth Athletic Coach (Fall 2019 - Present)
- Mentor and coach youth athletics, fostering teamwork, discipline and skill development.
- Oversaw practice and games schedules as commissioner for multiple sports.
- Organized teams and communications to parents for those organizations.
- Mentor and coach youth athletics, fostering teamwork, discipline and skill development.
- Oversaw practice and games schedules as commissioner for multiple sports.
- Organized teams and communications to parents for those organizations.
Timeline
HP Inc - AI Business Manager
D&H Distributing
08.2025 - Current
HP Inc -Compute Connect Business Development Mgr
D&H Distributing
09.2019 - 08.2025
HPE Sr. Sales Specialist
D&H Distributing
05.2017 - 09.2019
Asus Sales Specialist
D&H Distributing
10.2015 - 04.2017
East Coast Sales Representative
D&H Distributing
07.2010 - 09.2015
Some College (No Degree) - General Studies
Harrisburg Area Community College
Some College (No Degree) - Criminal Justice/Sociology
Bloomsburg University of Pennsylvania