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Associate Principal Engineer

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IT Support professional with experience providing Level 2 end user support in enterprise environments. Skilled in ticket management troubleshooting system and device issues, and supporting device setup and deployment. Experienced in Identity and Access Management (IAM), including user provisioning and deprovisiong through ticket based workflows. Strong collaborator with a focus on clear communication, process adherence, and user focused solutions.

Dynamic Customer Service Representative with a proven track record at Highmark Health, recognized for exceeding service standards and enhancing client satisfaction. Skilled in complaint resolution and quality assurance, I build strong relationships while effectively managing account updates and technical inquiries, ensuring seamless support and promoting long-term business growth.

Dedicated customer service professional with a proven record of delivering exceptional, multi-channel support through active listening, effective problem-solving, and rapport-building. Skilled at de-escalating issues, staying composed under pressure, and turning challenges into opportunities to enhance customer satisfaction and loyalty. Adept at documenting interactions with accuracy, managing sensitive information, and supporting risk-aware, solution-driven service in fast-paced environments.

Currently attending Towson University in their Actuarial Science and Risk Management program. I am planning to pursue a Masters degree in Actuarial Science as well. I plan to sit for exam SRM in January 2025.

Compassionate caregiver with extensive experience at Merakey Allegheny Valley School, skilled in dementia care and active listening. Proven ability to enhance client well-being through individualized care plans and effective communication. Adaptable and quick to learn, I excel in fostering trust and collaboration within multidisciplinary teams to improve service delivery.

Compassionate Intensive Care Unit Registered Nurse, known for high productivity and efficient task completion. Possess specialized skills in critical care patient management, advanced cardiac life support, and emergency response. Excels in communication, teamwork, and adaptability to rapidly changing situations, ensuring optimal patient care and safety in high-pressure environments.

Entry-level Project Coordinator with experience supporting programs and projects through scheduling, data tracking, documentation, and cross-functional coordination. Currently a Program Coordinator at FedEx with a strong foundation in project management, Excel reporting, and process-driven environments. Highly organized, detail-oriented, and reliable in fast-paced, deadline-driven settings.

Accomplished Speech-Language Pathologist with over 11 years of experience in pediatric therapy. Extensive experience with implementing skilled treatment and driving impactful communication strategies to improve student outcomes in one of the nation's most diverse school districts.

Compassionate and detail-oriented individual with strong organizational and communication skills. Eager to support patient care, collaborate with healthcare teams, and maintain accurate clinical documentation. Dedicated to delivering safe, high-quality care while continuing to learn and grow as a registered nurse.

Known for strong team work, organizational skills, office management with clerical skills and highly reliable

James R. VanKirk, Jr.

Summary

Overview

Work History

Office Clerk

Office Services

Site Representative

Office Representative

Education

Diploma - Engineer Studies

Skills

Timeline

Office Clerk

Office Services

Site Representative

Office Representative

Diploma - Engineer Studies

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