Summary
Overview
Work History
Education
Skills
Timeline
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James Suydam

Glenolden

Summary

Dynamic Sales Manager with a proven track record at Robin Ford Inc., excelling in client relationship management and sales expertise. Achieved consistent revenue growth through strategic planning and motivational leadership. Skilled in staff management, fostering high-performing teams, and delivering tailored solutions that enhance customer satisfaction and loyalty.

Overview

29
29
years of professional experience

Work History

Sales Manager

Robin Ford Inc.
01.2015 - 07.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Finance Manager

Robin Ford Inc.
01.2010 - 01.2015
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Used Car Manager

Robin Ford Inc.
01.2004 - 01.2015
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Sales Associate

Robin Ford Inc.
01.1998 - 01.2004
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

Lot Attendant

Robin Ford Inc.
01.1997 - 01.1998


  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
  • Followed safety protocols for personal, guest and automobile safety.
  • Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.

Education

High School Diploma -

Ridley High School
Ridley Park, PA

Skills

  • Staff management
  • Goals and performance
  • Product knowledge
  • Sales expertise
  • Client relationship management

Timeline

Sales Manager

Robin Ford Inc.
01.2015 - 07.2025

Finance Manager

Robin Ford Inc.
01.2010 - 01.2015

Used Car Manager

Robin Ford Inc.
01.2004 - 01.2015

Sales Associate

Robin Ford Inc.
01.1998 - 01.2004

Lot Attendant

Robin Ford Inc.
01.1997 - 01.1998

High School Diploma -

Ridley High School

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James Suydam