James Webb
Taylor
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Refuse Collection
Fred Searles Jr.
06.2023 - 01.2024
- Improved community cleanliness by efficiently collecting and disposing of solid waste materials.
- Enhanced route efficiency by assisting the driver with navigating residential and commercial areas.
- Maintained a safe work environment through proper use of personal protective equipment and adherence to safety protocols.
- Contributed to customer satisfaction by promptly addressing concerns and answering questions about waste disposal procedures.
- Reduced the risk of accidents by maintaining constant communication with the garbage truck driver during operations.
- Assisted in completing daily routes on time through effective teamwork and cooperation among crew members.
- Expedited trash collection process by quickly identifying which bins needed emptying at each stop along the route.
- Demonstrated adaptability, working in various weather conditions while maintaining high levels of productivity and efficiency.
Personal Shopper
Walmart
08.2022 - 04.2023
- Procured best possible goods for customers based on orders placed.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
Customer Service Associate
Lowe's
04.2021 - 08.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
Education
High School Diploma -
Riverside Junior/senior High School
Taylor, PA06.2014
Skills
- Health and Safety Regulations
- Punctuality
- Hazardous Materials Handling
- Customer Service
- Conflict Resolution
- Reliability
- Teamwork Abilities
- Problem Solving
- Stress Management
- Time Management
- Relationship Building
- Customer Complaint Resolution
Timeline
Refuse Collection
Fred Searles Jr.
06.2023 - 01.2024
Personal Shopper
Walmart
08.2022 - 04.2023
Customer Service Associate
Lowe's
04.2021 - 08.2022
High School Diploma -
Riverside Junior/senior High School
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