James Williams

Detail-oriented and people-focused professional with experience supporting customers and families in a fast-paced, service-driven environment while pursuing an A.S. in Software Development. Demonstrated ability to lead by example, manage complex schedules, handle multiple priorities, and maintain composure under pressure. Known for strong communication, empathy, and conflict de-escalation skills that build trust and improve the customer experience. Technically proficient with Microsoft Office, Excel, Azure, Java, and basic HTML, and highly adaptable to new systems and processes. Motivated to contribute in customer-facing, supervisory, or entry-level management roles where service quality and operational efficiency are critical.