James Young
Millersburg
Summary
Performance-driven Repair Associate with stellar record of accomplishment in connecting with customers and remarkable repairs. Proactive, well-organized repair leader successful at meeting and exceeding targets with strategic approaches.Excellent relationship-building, communication and multitasking abilities.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Master instrument repair sales specialist
Agiliti Health
06.2020 - Current
- Engaged clients to identify equipment needs and provide tailored solutions.
- Demonstrated medical equipment features to enhance customer understanding and usage.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Resolved customer complaints in a timely manner.
Clinical instrument repair consultant
STERIS
03.2012 - 11.2019
- Analyzed client needs to develop tailored solutions for infection prevention.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Conducted training sessions for staff on best practices and compliance standards.
- Maintained positive working relationship with
- fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Conducted training classes on the many ways of care and handling of instruments along with many other classes including scope cleaning, container repairs, and laparoscopic instruments.
- Manage truck inventory and one employee.
Education
Millersburg Area High School
Millersburg, PASkills
- Client needs assessment
- Medical equipment demonstration
- Attention to detail
- Account management
- Equipment maintenance proficiency
Certification
- CCSVP
Timeline
Master instrument repair sales specialist
Agiliti Health
06.2020 - Current
Clinical instrument repair consultant
STERIS
03.2012 - 11.2019
Millersburg Area High School