JAMES YOUNGE

- Directs operations of the Networking for Jobs Program within the Domestic Relations Branch of Philadelphia Family Court, successfully increasing monthly collections by an average of $400K through strategic resource allocation and enhanced service delivery.
- Maintained a client retention rate of at least 70% for enrolled clients by implementing tailored training programs and support initiatives that effectively addressed individual needs and fostered long-term engagement.
- Collaborated with public and private sector providers to expand employment resources available to payors in family support court cases, enhancing the overall effectiveness of the program.
- Trained and supervised staff on legal and contractual requirements, ensuring compliance and operational efficiency while fostering a culture of continuous improvement.
- Planned and coordinated work for clerical personnel, establishing clear priorities and reviewing completed tasks for quality assurance in alignment with established standards.
- Developed and implemented evaluation standards and methods, leading to improvements in operational activities and increased accountability among staff.
- Reviewed and approved purchase requisitions, ensuring budget adherence and efficient resource management for the department.
- Delivered presentations to Bar members, the public, and other stakeholders, effectively communicating the objectives and successes of the Networking for Jobs Program.
- Provided policy recommendations to higher-level administrators, contributing to strategic decision-making and program enhancement during periodic staff meetings.

• Conduct case hearings, ensuring equitable distribution of child support benefits through meticulous examination of evidence and testimonies
• Manage 750 child support cases annually, utilizing in-person hearings, phone consultations, and email correspondence for efficient case management
• Assist parents in identifying legal remedies to meet their children's financial needs, providing comprehensive guidance and relatable explanations of the child support process
• Successfully collected and awarded over $450,000 in support payments, demonstrating proficiency in financial administration
• Utilize active listening, mediation, and conflict resolution techniques to facilitate dispute resolution and maintain positive client relationships

• Managed a portfolio of over 80 cases, assisting unemployed non-custodial parents in their job search within the Philadelphia area
• Provided guidance and advice to non-custodial parents by sharing job leads, reviewing resumes, and arranging interviews
• Acted as an intermediary between Philadelphia courts and employment services organizations

• Operated as an independent insurance agent, holding licenses in PA, MD, and DC
• Devised and implemented innovative marketing strategies to attract potential clients and small/medium-sized business owners
• Facilitated training sessions for newly hired agents, educating them on Aflac processes and policies
• Served as a liaison between private business representatives and Aflac Inc
• Conducted persuasive sales presentations to business owners and their employees, emphasizing the benefits of supplementary life and health insurance
• Consistently generated substantial monthly revenue through the sale of annual premiums