James Puder
Boalsburg
Summary
Dynamic professional with a proven track record at A.H. Wilder Foundation, excelling in developing, and fostering client relationships. Leveraging critical thinking and effective interpersonal communication, I enhance service excellence and client satisfaction through tailored approaches and empathetic support. Committed to inspiring leadership and transformative client experiences.
Overview
42
42
years of professional experience
Work History
Business Operator
Self-Employed Licensed Massage Therapist
10.1997 - Current
- Managed daily business operations, ensuring high-quality service delivery and "raving"client satisfaction.
- Established strong relationships with clients through excellent communication and personalized care approach.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Provided personalized massage therapy sessions tailored to individual client needs and preferences.
- Maintained extensive knowledge of various massage techniques, enhancing service offerings and client experiences.
Counselor / Senior Case Manager
A.H. Wilder Foundation St. Paul, Mn.
06.1983 - 07.1997
- Developed individualized treatment plans to address clients' mental health needs and assisting clients in setting realistic goals.
- Facilitated group and 1:1 therapy sessions, promoting communication and support among participants.
- Conducted assessments to identify client challenges and establish appropriate interventions.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Improved client satisfaction through consistent communication, empathy, and cross-cultural competency training
Education
Bachelor of Arts - Outdoor Education
Northland College
Ashland, WI05-1982
Associate of Science - Horticulture Science
Gateway Technical College
Kenosha, WI05-1978
Skills
- Inspirational leadership
- Effective listening
- Effective interpersonal communication
- Critical thinking abilities
- Service excellence
Accomplishments
Accomplished musician presently working on a second album
Timeline
Business Operator
Self-Employed Licensed Massage Therapist
10.1997 - Current
Counselor / Senior Case Manager
A.H. Wilder Foundation St. Paul, Mn.
06.1983 - 07.1997
Bachelor of Arts - Outdoor Education
Northland College
Associate of Science - Horticulture Science
Gateway Technical College
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