Jamie Comly
Greentown
Summary
Accomplished dispatcher and former General Manager at McDonald's, adept in dispatch software and customer relations, enhanced operational efficiency and reduced food waste, leading to increased profitability. Skilled in stress tolerance and critical thinking, I excel in high-pressure environments, ensuring seamless coordination and superior service delivery.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
30
30
years of professional experience
Work History
Jr. Dispatcher
Wakefern Food Corp
10.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of trailers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Communicating with customer service for the stores that will receive late deliveries, breakdowns of equipment, late deliveries, product being over-cubed from one load to another, and if the over-cube does not make it that day I advise on what day that it will be delivered
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Confirmed loads for the drivers in a timely manner to ensure delivery to the stores are on time
Dispatcher
Americold Logisitics
07.2016 - 10.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Answered phone calls and responded to customer emails.
General Manager of Food Service
McDonald's
09.1994 - 08.2016
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 30 team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
Education
High School Diploma -
Westampton- Vo-Tech BCIT
Westampton, NJ09.1996
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Route Planning
- Database updates
- Customer Service
- Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Relationship Building
Timeline
Jr. Dispatcher
Wakefern Food Corp
10.2021 - Current
Dispatcher
Americold Logisitics
07.2016 - 10.2021
General Manager of Food Service
McDonald's
09.1994 - 08.2016
High School Diploma -
Westampton- Vo-Tech BCIT
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