Jamie Czekner
New Kensington,PA
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Manager
Polam and Associates
05.2025 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Handled job duties for staff members which were unavailable or out of office.
- Monitored all phone calls and scheduled appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
Orthopedic Medical Assistant
Tri-State Orthopaedics
08.2023 - 12.2023
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed suture and staple removal procedures post operatively
- Provided wound care
Medical Assistant
Wexford Health Partners
03.2023 - 08.2023
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient spirometry.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant/Medical Scribe
Behm Family Practice, LLC
11.2018 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient spirometry.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Accompanied physicians through day in fast-paced, stressful environments.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Used AthenaHealth EMR to input information into computerized patient record system.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Performed freelance work with flexibility to meet employer-set deadlines.
- Utilized templates and macros to streamline transcription processes.
- Communicated with healthcare providers to clarify information and resolve issues.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Determined information to be included in reports.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Transcribed sensitive documents with complete confidentiality.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Managed a schedule of 25-30 patients per day
Optician
Bosak Optical
10.2017 - 11.2018
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Performed basic vision testing for new patients.
- Aided in selection of eyeglass frames based on customer preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Learned new catalog of items to present current options to patients.
- Maintained safe, clean and organized environment to increase patient comfort.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Patient Access Coordinator
AHN Allegheny Valley Hospital
06.2017 - 10.2017
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
Optician
Vision Center by Walmart
06.2016 - 06.2017
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Learned new catalog of items to present current options to patients.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Education
Some College (No Degree) - Human Biology
Community College of Allegheny County
Pittsburgh, PASkills
- Patient health education
- Data filing and maintenance
- Clinical leadership
- Procedure implementation
- Case management
- Patient relationship management
- Patient service
- Inventory management
- Compliance with regulatory guidelines
- Direct patient care
- Patient relations
- Supervisory experience
- Regulatory compliance
- Clinical documentation
- Meeting participation
- Patient education
- Training and mentoring
- Staff guidance
- Patient records administration
- Patient care
- Employee issue resolution
- Appointment scheduling
- Clinical instruction
- HIPAA compliance
- Medical practice oversight
- Insurance verification
- Claims handling
- Patient care and education
- Medical billing
- Healthcare administration
- Advocacy and counseling
- Patient safety
- Addressing questions and concerns
- Medical procedures
- Clinical safety
- Team management
- Effective communication
- HIPAA
- Office procedures
- Clinical operations
Certification
- Reiki Practitioner
- January 2020 to Present
- Spiritual/energy healing
- CPR Certification
- Driver's License
Languages
American Sign Language - Intermediate
Additional Information
- Letter of Recommendation from Dr. John L Behm, MD:
- August 28, 2023
- Dear Madam/Sir:
- This is a letter of recommendation for Jamie Deller. Jamie started working for me on November 2018 until March 2023 when I sold my practice. She started out as the practice receptionist and blossomed to become the “Go to Person”. Jamie was my personal Medical Scribe for around 3 years. During that time I got to know her very well. She is a remarkable young woman. Her skill set is broad and deep:
- Medical Scribe
- Front Desk
- Back Desk
- General Secretarial Tasks
- O Word processing.
- Blazing fast typist
- O Refill of Prescriptions (under my authority)
- Clinical Skills:
- O Learned to give immunizations/injections
- O Learned to give IM medications
- O Learned to assist with minor surgical procedures
- O Learned to Room Patients
- O Learned how to gather vital signs
- O Learned to reconcile medications and problems
- O Learned to work remotely (Covid shut down)
- Excellent communication skills:
- O Patient interactions
- O Staff interactions
- O Telephone etiquette
- O Loved by my patients
- Basically she is an all-around star. I would snap her up quickly before someone else does.
- Sincerely
- John L. Behm, MD
Timeline
Clinical Manager
Polam and Associates
05.2025 - Current
Orthopedic Medical Assistant
Tri-State Orthopaedics
08.2023 - 12.2023
Medical Assistant
Wexford Health Partners
03.2023 - 08.2023
Medical Assistant/Medical Scribe
Behm Family Practice, LLC
11.2018 - 03.2023
Optician
Bosak Optical
10.2017 - 11.2018
Patient Access Coordinator
AHN Allegheny Valley Hospital
06.2017 - 10.2017
Optician
Vision Center by Walmart
06.2016 - 06.2017
Some College (No Degree) - Human Biology
Community College of Allegheny County