Jamie Derkach
Pittsburgh
Summary
- Detail-oriented Scheduling Coordinator with a proven track record in optimizing appointment processes and resource management. Skilled in streamlining workflows and training staff, contributing to improved service delivery and patient satisfaction.
- Dedicated Certified Nursing Assistant with expertise in patient care, critical thinking, and effective communication. Committed to enhancing patient independence and well-being through individualized care and compassionate support.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
PACS
Pittsburgh, PA
07.2025 - 01.2026
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Scheduling Coordinator
PACS
Pittsburgh, PA
10.2024 - 02.2025
- Coordinated scheduling for multiple departments, ensuring efficient use of resources and time management.
- Streamlined appointment processes, improving overall workflow and reducing scheduling conflicts.
- Developed and maintained scheduling systems to enhance visibility and accessibility for staff.
- Collaborated with various teams to align schedules with project deadlines and operational needs.
- Trained new staff on scheduling protocols and software tools, fostering a collaborative work environment.
- Led initiatives to optimize team schedules, resulting in improved service delivery and client satisfaction.
- Monitored scheduling trends, providing insights to senior management for strategic planning purposes.
Certified Nursing Assistant
PACS
Pittsburgh, PA
05.2023 - 10.2024
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Certified Nursing Assistant
TLC Staffing
East Pittsburgh, PA
04.2023 - 05.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
Reliant Staffing
Pittsburgh, PA
09.2021 - 03.2023
- Led initiatives to enhance infection control measures, fostering a safer environment for patients and staff.
- Advocated for patient needs by effectively communicating concerns to nursing staff, promoting timely interventions.
- Streamlined documentation processes, contributing to improved accuracy in electronic health records management.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Transitions Healthcare
Washington, PA
05.2016 - 09.2021
- Provided direct patient care, assisting with daily living activities and ensuring comfort and safety.
- Monitored vital signs and documented patient information accurately to support clinical assessments.
- Collaborated with healthcare team members to develop and implement personalized care plans for residents.
- Educated patients and families on health management, enhancing understanding of care instructions.
- Trained new staff on best practices in patient care and facility protocols, improving team efficiency.
Education
Diploma - Licensed Practical Nurse
Fayette County Career And Technical School
Uniontown, PA09.2021
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Verbal and written communication
- Strong work ethic
- Problem-solving
- Strategic planning
- Schedule management
- Critical thinking
Timeline
Certified Nursing Assistant
PACS
07.2025 - 01.2026
Scheduling Coordinator
PACS
10.2024 - 02.2025
Certified Nursing Assistant
PACS
05.2023 - 10.2024
Certified Nursing Assistant
TLC Staffing
04.2023 - 05.2024
Certified Nursing Assistant
Reliant Staffing
09.2021 - 03.2023
Certified Nursing Assistant
Transitions Healthcare
05.2016 - 09.2021
Diploma - Licensed Practical Nurse
Fayette County Career And Technical School