JAMIE FREESE
Pottstown
Summary
Proficient employee with expertise in cash handling, merchandise restocking, and customer assistance. Maintains organized and clean workspaces while delivering exceptional customer service. Demonstrates strong listening skills and attention to detail, ensuring prompt resolution of guest concerns. Proven ability to thrive in fast-paced environments, fostering teamwork and positive interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Cast Member
Walt Disney World Resort
01.2025 - 05.2025
- Enhanced guest experience by providing exceptional guest service and maintaining a positive attitude.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Server
Urban's Restaurant
06.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Burlington Coat Factory
01.2021 - 01.2024
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Assisted customers with returns, refunds, and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
Education
Marketing
East Stroudsburg University
East Stroudsburg, PA05-2027
High School -
Pottstown Senior High School
05-2023
Skills
- Product & Service Sales
- Guest Inquiries
- Good Work Ethic
- Networking
- Problem-Solving
- Answering Phone Calls
- Efficiency
Certification
OSHA Certification
Timeline
Food and Beverage Cast Member
Walt Disney World Resort
01.2025 - 05.2025
Server
Urban's Restaurant
06.2024 - 08.2024
Cashier
Burlington Coat Factory
01.2021 - 01.2024
Marketing
East Stroudsburg University
High School -
Pottstown Senior High School
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