Jamie Hardcastle
East Stroudsburg
Overview
11
11
years of professional experience
Work History
Surgery Coordinator
St Lukes Orthopedics
Stroudsburg, PA
02.2023 - Current
- Coordinated surgical schedules, ensuring efficient use of operating room time and resources.
- Managed patient intake processes, facilitating seamless communication between patients and medical staff.
- Developed and maintained relationships with surgeons, nurses, and administrative teams to enhance collaboration.
- Implemented process improvements that reduced patient wait times and increased satisfaction scores.
- Facilitated pre-operative assessments, preparing patients for surgery through education and support services.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Conducted thorough follow-ups with patients post-surgery to monitor progress and provide necessary support regarding their recovery.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Checked patients in and out and collected payments.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed pre-operative assessments, ensuring compliance with clinical protocols and documentation standards.
- Trained junior staff on best practices for scheduling and patient management in a fast-paced environment.
Healthcare Scheduler
Banner Health
Sun City West, AZ
11.2020 - 02.2023
- Healthcare Scheduler
- EMR Cerner / One Banner / Powerchart
- Scheduling for TOCA and BMG
- Streamlined appointment scheduling processes, reducing wait times and improving patient satisfaction.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Utilized electronic health record systems to manage and update patient schedules efficiently.
- Developed and maintained efficient scheduling systems using electronic health record (EHR) software.
Surgery Scheduler
Arizona Maternity and Women’s Clinic
Glendale, AZ
01.2020 - 11.2020
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled surgical procedures, coordinating with medical staff to optimize patient flow.
- Communicated effectively with patients regarding pre-operative instructions and appointment confirmations.
- Collaborated with healthcare providers to ensure accurate documentation of patient information and surgery details.
- Streamlined scheduling processes, resulting in reduced wait times for patients seeking surgical services.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Minimized patient wait times through effective management of daily surgery schedules.
- Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
- Enhanced patient education on pre- and post-surgery care, contributing to better recovery outcomes.
- Increased patient satisfaction by personalizing follow-up schedules according to individual recovery needs.
- Improved surgery room utilization with meticulous scheduling, avoiding overlaps and downtime.
- Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
Surgery Scheduler
Arizona Foot Health Center
Sun City West, AZ
12.2014 - 01.2020
- Surgery Scheduler
- Front and Back Office Medical Assistant
- Assisted Physicians during Procedures
- Data Entry
- Cleaned and Stocked Exam Rooms
- Scheduled Appointments
- Medical Records
- Referrals and Prior Authorizations
- Insurance Verifications
- Posted Charges
- Receiving, sorting and distributing incoming mail
- EMR (Cerner)
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and coordinated appointments, optimizing workflow efficiency.
- Educated patients on treatment plans and medication adherence, enhancing patient understanding.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Developed patient follow-up protocols that increased compliance with care plans significantly.
- Streamlined office procedures by implementing electronic health record systems, improving data retrieval times.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled surgical procedures, coordinating with medical staff to optimize patient flow.
- Managed appointment calendars using electronic scheduling systems for enhanced operational efficiency.
- Communicated effectively with patients regarding pre-operative instructions and appointment confirmations.
- Collaborated with healthcare providers to ensure accurate documentation of patient information and surgery details.
- Streamlined scheduling processes, resulting in reduced wait times for patients seeking surgical services.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Implemented process improvements that increased accuracy in appointment bookings and reduced scheduling conflicts.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Checked patients in and out and collected payments.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
- Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
- Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
- Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate’s Degree - Medical Specialties Program
College America
01.2014
GED - undefined
College America
03.2013
Skills
- Outstanding customer service and interpersonal skills
- Attention to detail and accuracy
- Problem-solving
- Adaptable
- Ability to work as a team and work independently as needed
- Computer efficient
- Medical Terminology
- HIPAA compliance
- Patient check-in
- Office administration
- Insurance verification
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptable and flexible
- Excellent communication
- Critical thinking
References
Sharon Imperiale 623-308-5896
Isaac Varela 623-210-7965
Judy Sanders 602-620-6686
Pat Pellegrino 570-690-4397
Timeline
Surgery Coordinator
St Lukes Orthopedics
02.2023 - Current
Healthcare Scheduler
Banner Health
11.2020 - 02.2023
Surgery Scheduler
Arizona Maternity and Women’s Clinic
01.2020 - 11.2020
Surgery Scheduler
Arizona Foot Health Center
12.2014 - 01.2020
Associate’s Degree - Medical Specialties Program
College America
GED - undefined
College America