Jamie Jacobs
Nanticoke
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Highly skilled Phlebotomist possessing relevant experience in fast-paced healthcare environments. Strong abilities in patient care, quality control and data management make for efficient and safe blood collection procedures. Demonstrated skills in building rapport with diverse patients, ensuring comfort during venipuncture processes. Previous roles have resulted in increased efficiency and improved patient satisfaction rates.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Commercial Cleaning
R and E Cleaning Services
Harveys Lake
07.2021 - Current
- Measured and mixed detergents with water for use in commercial cleaning.
- Analyzed samples taken from job sites to determine appropriate cleaning methods.
- Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
- Performed routine maintenance on mod equipment such as cleaning, lubricating, and replacing parts.
- Followed infection control guidelines when cleaning and disinfecting imaging equipment after each use.
- Performed light housekeeping tasks such as laundry or cleaning up after meals.
- Maintained a clean work area by straightening shelves and cleaning counters regularly.
- Adhering strictly to safety protocols while performing duties related to hazardous materials such as chemicals used in cleaning products.
- Operated industrial cleaning equipment such as buffers, steamers, extractors, floor machines.
- Maintained accurate records of all cleaning activities.
- Maintained cleanliness of the store by sweeping floors, mopping spills, cleaning windows and mirrors.
- Cleaned and maintained assigned areas to ensure a hygienic environment.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
- Followed safety protocols while handling cleaning chemicals and tools.
- Collaborated with team members to complete daily cleaning tasks promptly.
- Reported maintenance issues to supervisors for timely resolution.
- Organized and stocked cleaning supplies for easy access during shifts.
- Assisted in training new team members on cleaning procedures and safety practices.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Swept and mopped floors in public areas.
- Cleaned windows, door frames, and sills.
- Vacuumed carpets, furniture, and upholstery.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Emptied trash cans and replaced liners.
- Dusted furniture, fixtures, and other surfaces.
- Provided excellent customer service when interacting with customers or colleagues.
- Stocked restrooms with paper products and soap dispensers.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Labeled and properly stored chemicals, equipment and cleaning products.
- Responded quickly to spills or accidents using appropriate cleaning materials.
- Reported any damages or repairs needed to supervisor immediately.
Phlebotomist
Grifols Biomat USA
Wilkes-Barre
06.2018 - 06.2021
- Maintained accurate records of donor information and sample inventory.
- Collected blood samples using aseptic techniques for laboratory testing.
- Ensured compliance with safety and quality standards during all procedures.
- Collaborated with healthcare staff to coordinate donor appointments efficiently.
- Conducted initial health screenings to determine donor eligibility for donations.
- Assisted in training new phlebotomists on collection techniques and protocols.
- Managed equipment and supplies, ensuring all were in proper working condition.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Educated donors on the donation process and aftercare procedures.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Personal care asst
Kingston Manor Personal Care Center
Kingston
03.2015 - 02.2017
- Assisted residents with daily personal care tasks and hygiene needs.
- Supported mobility by helping residents move safely around the facility.
- Monitored residents' health conditions and reported changes to nursing staff.
- Collaborated with team members to maintain a clean and safe living environment.
- Engaged residents in social activities to promote mental and emotional well-being.
- Documented care provided and maintained accurate records for each resident.
- Communicated effectively with families regarding resident care plans and updates.
- Provided companionship to residents, fostering positive relationships and trust.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Personal Care Asst
North Penn Manor
Wilkes-Barre
12.2013 - 06.2015
- Assisted residents with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance resident well-being.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living spaces.
- Communicated effectively with families regarding resident care plans.
- Participated in training new staff on care protocols and procedures.
- Documented resident progress and care activities accurately in records.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Phlebotomist
Wyoming Valley Health Care
Wilkes-Barre
03.2007 - 06.2012
- Collected blood samples using aseptic techniques for laboratory testing.
- Maintained accurate records of donor information and sample inventory.
- Educated donors on the donation process and aftercare procedures.
- Ensured compliance with safety and quality standards during all procedures.
- Assisted in training new phlebotomists on collection techniques and protocols.
- Managed equipment and supplies, ensuring all were in proper working condition.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
Cashier/Asst Cook
Bear Creek Cafe
Bear Creek
06.2005 - 03.2007
- Assisted customers with menu selections and answered questions about food items.
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining areas and service counters.
- Collaborated with kitchen staff to coordinate timely food delivery to guests.
- Handled cash, credit, and debit transactions while ensuring secure payment processes.
- Stocked supplies and ensured items were readily available for customer service.
- Provided friendly service to enhance customer dining experience at Bear Creek Cafe.
- Trained new staff on procedures, policies, and best practices for effective operations.
- Interacted politely with customers to promote quality service during checkout.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Swept and mopped front end during shifts to maintain professional appearance.
- Assisted chefs in food preparation and cooking tasks daily.
- Maintained cleanliness and organization in kitchen and storage areas.
- Prepared ingredients by chopping, slicing, and measuring as needed.
- Operated kitchen equipment such as mixers, ovens, and grills safely.
- Supported inventory management by stocking supplies and checking expiration dates.
- Followed food safety guidelines to maintain high hygiene standards consistently.
- Assisted in menu planning by suggesting seasonal ingredients and dishes.
- Provided assistance to cooks in preparing meals during busy periods.
Cashier
Wegmans
Wilkes-Barre Twsp
08.2002 - 08.2004
- Processed customer transactions efficiently and accurately at checkout stations.
- Assisted customers with product inquiries and locating items in the store.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Handled cash, credit, and gift card transactions following store procedures.
- Collaborated with team members to ensure smooth operations during busy periods.
- Provided prompt service to customers while maintaining a friendly demeanor.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
GAR MEMORIAL Jr Sr Highschool
Wilkes-BarreSkills
- Chemical handling
- Infection control
- Equipment maintenance
- Blood collection techniques
- Blood collection
- Patient verification
- Safety compliance
- Customer service
- Team collaboration
Certification
Phlebotomy certification
March 2007
References
References available upon request.
Timeline
Commercial Cleaning
R and E Cleaning Services
07.2021 - Current
Phlebotomist
Grifols Biomat USA
06.2018 - 06.2021
Personal care asst
Kingston Manor Personal Care Center
03.2015 - 02.2017
Personal Care Asst
North Penn Manor
12.2013 - 06.2015
Phlebotomist
Wyoming Valley Health Care
03.2007 - 06.2012
Cashier/Asst Cook
Bear Creek Cafe
06.2005 - 03.2007
Cashier
Wegmans
08.2002 - 08.2004
GAR MEMORIAL Jr Sr Highschool