Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Lathrop

1643 Bonnie Brae Drive Huntingdon Valley

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and exploring different solutions to address customer needs effectively.

Overview

15
15
years of professional experience

Work History

Care Giver

Family Member
06.2020 - Current
  • Support family member with daily activities.
  • Assist after surgeries and medical procedures.
  • Maintain doctor's appointments.

House and Pet Sitter

Self Employed
06.2010 - Current
  • Care for all animals needs and requirements.
  • Communicated with homeowner via phone or text.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Brought in mail and newspaper to maintain appearance of activity at client residence.
  • Collected, forwarded or signed for mail, packages, or home services.
  • Set security system using passcode and kept appropriately armed while at property and away.

Assistant Store Manager

Justice Tween Brands
04.2014 - 08.2020
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.

Education

No Degree - Biology

Temple University
Philadelphia, PA

High School Diploma -

William Tennent High School
Warminster, PA
06-2012

High School Diploma -

Middle Bucks Institute of Technology
Jamison, PA
06-2012

Skills

  • Customer Service Management
  • Strategic Merchandising
  • Records Organization and Management
  • Marketing and Promotions
  • Store Opening and Closing
  • Team Building and Leadership
  • Problem-Solving
  • Retail Operations
  • POS Systems Operations
  • Decision Making
  • Team Leadership
  • Staff Scheduling
  • Training Management

Timeline

Care Giver

Family Member
06.2020 - Current

Assistant Store Manager

Justice Tween Brands
04.2014 - 08.2020

House and Pet Sitter

Self Employed
06.2010 - Current

No Degree - Biology

Temple University

High School Diploma -

William Tennent High School

High School Diploma -

Middle Bucks Institute of Technology

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Jamie Lathrop