JAMIE MASTROIANNI
Clarks Summit
Summary
Director-level professional with 10+ years’ expertise in compliance operations, transparency reporting, and client services within life sciences. Proven record of leading client engagements, strengthening compliance frameworks, and delivering measurable outcomes through strategic planning, risk assessment, and cross-functional leadership. Recognized for building strong client relationships, driving operational efficiency, and aligning business objectives with regulatory requirements.
Overview
14
14
years of professional experience
Work History
Associate Director, Account Management Compliance CoE
IQVIA
06.2021 - Current
- Lead strategic planning and end-to-end execution of client initiatives across IQVIA Compliance Products—driving system adoption, platform optimization, and measurable compliance improvements across ITR and HCP/O Engagement Management System’s (Salesforce Platform)
- Deliver monthly client health and Quarterly Operational Business reviews - analyzing system performance, support metrics, and billing overages; recommended process changes reduce risk exposure and improve operational efficiency, align to product/client roadmaps, ensuring upgrades and configurations comply with federal and state transparency reporting requirements.
- Serve as SME for Transparency Operations and HCP/O Engagement, aligning client practices with regulatory standards to strengthen audit readiness and reporting accuracy.
- Partner with internal teams on pricing, implementation, and delivery, influencing account growth strategies that enhance client retention and revenue outcomes.
Sr. Consultant, Regulatory & Compliance Advisor
MedPro Systems, LLC
09.2020 - 06.2021
- Advised pharma and device manufacturers on compliance and transparency operations, improving reporting accuracy and mitigating regulatory risk, positioning system setup with regulatory obligations.
- Conducted client risk assessments to identify process gaps; developed change management plans that enhanced compliance controls and operational workflows.
- Leveraged SQL queries and scripting to support the development of vendor’s client-facing UI Pharma/Device Compliance resource page.
Operations Manager, Transparency Managed Service
Deloitte & Touche, LLP
12.2015 - 08.2020
- Directed up to 10 concurrent client engagements, overseeing transparency reporting operations for top pharma and device manufacturers, serving as SME on HCP engagement management, consulting on needs assessments, compliance training, and budget reconciliations to ensure compliant interactions.
- Designed and executed compliance risk assessments, implemented process improvements that streamlined data capture and reduced reporting errors.
- Led analysis of HCP/HCO spend data to identify trends and risks; delivered remediation strategies that improved reporting completeness and compliance adherence.
Consultant, Healthcare Compliance Business Analyst
Johnson & Johnson
09.2014 - 08.2015
- Developed SOPs while being cognizant of internal Policies and Procedures, Safe Harbor, and FCPA compliance for cross-border transactions, strengthening third-party due diligence.
- Performed quarterly workflow reviews while partnering with IT to ensure enhancements made to internal business systems with external integrated data feeds were meeting requirements as well as following internal processes and standards.
Disclosure & Transparency Analyst
Bull’s Eye Innovations (BEI)
02.2014 - 06.2014
- Designed client Transparency and Monitoring Program documentation to comply with Federal Sunshine Act and client applicable state spend requirements for aggregate spend reporting.
Consultant, CIA Project Associate, Monitoring, Audit
Novo Nordisk, NNI
02.2013 - 05.2013
- Performed a comprehensive review and full rework of NNI’s Field Force, Spend Capture, and Monitoring & Audit program documentation, ensuring all materials met compliance obligations under the Corporate Integrity Agreement.
Consultant, Healthcare Compliance Analyst
Cordis Johnson & Johnson
04.2012 - 02.2013
- Closely supported Cordis’s Healthcare Compliance Officer in driving HCC initiatives including review of HCP payments, engagement agreements, and FMV assignments, training initiatives with field reps, conduct investigations
Education
BS - Business Management/Financial Services & Management Operations
The Pennsylvania State University
Skills
- Regulatory expertise - OIG
- PhRMA Code of Ethics
- Adva Code of Ethics
- Change management
- Client relationship management
- Operational efficiency
- Team collaboration and leadership
- Budget management
- FCPA
- GCP
- FD&C
- EMA
- GDPR
- Anti-Kickback Statute
- FCA
- CMS Final Rule
- CAPA
- SOPs
- Salesforce CRM
- MS Office Suite & CoPilot AI
- MS Project
- Power BI
- Conga
- SAP – Concur
- Reporting and documentation
Skills Technical
- Regulatory Expertise - OIG
- PhRMA Code of Ethics
- Adva Code of Ethics
- FCPA
- GCP
- FD&C
- EMA
- GDPR
- Anti-Kickback Statute
- FCA
- CMS Final Rule
- Operations & Technical - CAPA
- SOPs
- Salesforce CRM
- MS Office Suite & CoPilot AI
- MS Project
- Power BI
- Conga
- SAP – Concur
Timeline
Associate Director, Account Management Compliance CoE
IQVIA
06.2021 - Current
Sr. Consultant, Regulatory & Compliance Advisor
MedPro Systems, LLC
09.2020 - 06.2021
Operations Manager, Transparency Managed Service
Deloitte & Touche, LLP
12.2015 - 08.2020
Consultant, Healthcare Compliance Business Analyst
Johnson & Johnson
09.2014 - 08.2015
Disclosure & Transparency Analyst
Bull’s Eye Innovations (BEI)
02.2014 - 06.2014
Consultant, CIA Project Associate, Monitoring, Audit
Novo Nordisk, NNI
02.2013 - 05.2013
Consultant, Healthcare Compliance Analyst
Cordis Johnson & Johnson
04.2012 - 02.2013
BS - Business Management/Financial Services & Management Operations
The Pennsylvania State University