Jamie McKiernan
Philadelphia
Summary
Motivated and detail-oriented professional with a strong background in account management, customer service, clerical, and typing skills. Seeking a challenging position as a Customer Service Representative, leveraging my expertise to contribute to a company's growth. Adept at handling high volumes of incoming calls, resolving customer issues, and maintaining accurate records.
Overview
9
9
years of professional experience
Work History
Dietary Patient Services Associate
Jefferson Health
02.2025 - Current
- Delivering compassionate, patient-focused service in a fast-paced healthcare setting.
- Communication with patients and staff to support care coordination and satisfaction.
- Maintaining accuracy in EMR documentation and adhering to hospital protocols.
- Managing high-volume requests with attention to detail and service recovery.
- Ensuring HIPAA compliance and proper handling of dietary and medical information.
- Demonstration of strong multitasking, problem-solving, and customer service skills.
Customer Relations Representative
Philadelphia Gas Works
01.2024 - 01.2025
- Managed customer accounts in a high volume call center.
- Handled multi-line phone calls.
- Ensured account and customer privacy.
- Problem-solved complex issues pertaining to the account’s needs.
Gift Shop Clerk
Thomas Jefferson University, Thomas Jefferson
05.2020 - 06.2024
- Increased customer satisfaction by providing exceptional customer service and maintaining a friendly demeanor.
- Resolved customer complaints in a timely and professional manner.
- Ensured all company policies and procedures were adhered to.
Administrative Assistant
East Coast Insurance
08.2016 - 03.2020
- Supported clerical duties, including data entry, file management, and document preparation.
- Applied strong typing skills to ensure timely completion of tasks.
- Addressed client inquiries, providing information and support.
- Managed a high volume of phone calls and email communications.
Education
High School Diploma -
Maritime Academy
06-2015
general studies
Holy Family
Skills
- Customer Service
- Clerical Skills
- Typing Skills
- Communication
- Team Collaboration
- Technical Skills
- Microsoft Teams
- Account Software
- Multi-Line Phone Systems
- Multitasking
- Patient confidentiality
- Appointment scheduling
- Professionalism and etiquette
- Healthcare
- Medical terminology
Timeline
Dietary Patient Services Associate
Jefferson Health
02.2025 - Current
Customer Relations Representative
Philadelphia Gas Works
01.2024 - 01.2025
Gift Shop Clerk
Thomas Jefferson University, Thomas Jefferson
05.2020 - 06.2024
Administrative Assistant
East Coast Insurance
08.2016 - 03.2020
High School Diploma -
Maritime Academy
general studies
Holy Family
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