Jamie Palma
Hellertown
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Front Desk Administrative Assistant
Valley Youth House
09.2024 - Current
- Answered phone calls, addressed inquiries, and routed messages to relevant programs.
- Processed incoming and outgoing mail, ensuring timely distribution to team members.
- Coordinated meetings by preparing conference rooms and distributing materials to attendees.
- Managed front desk operations by greeting visitors and directing them to appropriate personnel.
Patient Account Representative
Mount Sinai
06.2020 - 09.2024
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Medical Receptionist/Medical Assistant
ENT Associates Of New York
06.2017 - 06.2020
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Medical Receptionist
Islandwide Chiropractic
09.2016 - 06.2017
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
Associate of Applied Science - Liberal Arts And Sciences
Nassau Community College
12.2020
Certification - Medical Assistant
Hunter Business School
03.2017
High School Diploma -
Uniondale High School
06.2015
Skills
- Multitasking and time management
- Medical coding knowledge
- Claims Management
- Insurance Verification
- Verbal and written communication
- Medical terminology knowledge
- HIPAA Compliance
- Referral Verification
- Proficient in EPIC
- Fluent in Spanish
Timeline
Front Desk Administrative Assistant
Valley Youth House
09.2024 - Current
Patient Account Representative
Mount Sinai
06.2020 - 09.2024
Medical Receptionist/Medical Assistant
ENT Associates Of New York
06.2017 - 06.2020
Medical Receptionist
Islandwide Chiropractic
09.2016 - 06.2017
Certification - Medical Assistant
Hunter Business School
High School Diploma -
Uniondale High School
Associate of Applied Science - Liberal Arts And Sciences
Nassau Community College
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