Jamie Silva
Pittsburgh
Summary
Dynamic and results-oriented professional with experience at Texas Roadhouse, adept in customer assistance and fluent in English and Spanish. Demonstrated ability to resolve client inquiries with professionalism, significantly enhancing customer loyalty. Excelled in fostering team efficiency and collaboration, showcasing strong verbal communication and hospitality skills.
Overview
4
4
years of professional experience
Work History
Service Assistant
Texas Roadhouse
06.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
Team Member
Urban Air Trampoline and Adventure Park
06.2021 - 11.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Science - Rehabilitation Science
University of Pittsburgh
Pittsburgh, PA04-2028
High School Diploma -
Spring-Ford Highschool
Royersford, PA05-2024
Skills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Hospitality
- Food running
- Complaint handling
Languages
English
Native or Bilingual
Spanish
Limited Working
Portuguese
Elementary
Career Objective
Aspiring to pursue a career in Physical Therapy and Rehabilitation Science Research. Having personally experienced the transformative impact of physical therapy, I am deeply passionate about contributing to advancements in recovery science. I have gained hands-on insight through shadowing at Nova Care Physical Therapy and am eager to apply my knowledge and experiences to further the field of rehabilitation.
Timeline
Service Assistant
Texas Roadhouse
06.2023 - Current
Team Member
Urban Air Trampoline and Adventure Park
06.2021 - 11.2021
Bachelor of Science - Rehabilitation Science
University of Pittsburgh
High School Diploma -
Spring-Ford Highschool
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