Jamie Walker Robinson
Philadelphia
Summary
Dedicated AthenaIDX Analyst with over 15 years of experience in the Healthcare Industry. Multi-talented and very well versed within the EMR field. Possess Clinical and Technical skills within the EMR field to be an asset to any Organization. Seeking a position where I can completely utilize my skills and expertise to provide quality service and support within the EMR and IDX field.
Diligent background in systems analysis and proven ability to streamline processes and improve system efficiency. Demonstrated success in identifying and resolving complex technical issues, contributing to increased operational performance. Knowledge of troubleshooting technical issues and implementing process improvements.
Overview
19
19
years of professional experience
Work History
AthenaIDX System Analyst
Roswell Park Comprehensive Cancer Center
New York
01.2023 - 08.2025
- Led full‑cycle AthenaIDX implementation across HPA, PCM, BAR, and TES.
- Built charge masters, dictionaries, user roles, and revenue cycle components from the ground up.
- Created and maintained BAR/PCM fee schedules; aligned CPT/HCPCS codes, modifiers, and payer terms.
- Configured PCM contract shells and complex payer logic; validated reimbursement through TES/BAR testing.
- Performed end‑to‑end testing for registration, charge creation, eligibility, billing, and payment posting.
- Managed dictionary builds via Upload Utility; transferred files using WinSCP/FileZilla.
- Supported upgrade from v7.4 to v7.5 with full regression testing.
- Authored training guides and delivered training for BAR, TES, PCM, and Registration teams.
- Provided first‑line go‑live support and coordinated escalations with technical teams.
- Facilitated cross‑functional meetings and maintained documentation via Teams and SharePoint.
EMR PM System Analyst
Pen Bay Medical Center
Maine
01.2021 - 12.2022
- Delivered full EMR/PM support, configuration, and workflow optimization for Athena EMR and PM.
- Managed interface projects and collaborated with IT, labs, and vendors to ensure system uptime.
- Built clinical lists, custom orders, templates, and user profiles; configured roles and privileges.
- Supported Medication Management: provider enrollment, identity verification, permissions, and agent setup.
- Ran SQL queries to resolve Medication Management and EMR issues.
- Conducted training for front‑end, clinical staff, and providers; triaged tickets via ServiceNow.
- Assisted with AthenaIDX module builds, testing, upgrades, and customizations.
- Developed project plans and timelines for IDX module implementations.
Legacy Support Analyst
Jupiter Medical Center
Florida
01.2019 - 12.2020
- Retrieved and validated legacy EMR data; provided first‑line support for legacy system issues.
- Resolved LinkLogic errors (Orphaned, Dispersed, Failed, Bad Segmented) using HL7 scripting.
- Delivered EMR training and provided 24/7 on‑call support for clinical staff.
- Used SQL to resolve Medication Management and EMR issues; served as Rcopia admin.
- Managed tickets via IssueTrak and coordinated vendor escalations.
- Supported upgrades, audits, and interface troubleshooting across APP, JBOSS, and LinkLogic servers.
Implementation Analyst
Fannin Regional Hospital
Georgia
12.2017 - 12.2018
- Supported Centricity EMR implementation, including assessment, build, testing, and go‑live.
- Built users, templates, encounter types, appointment books, roles, privileges, and workflows.
- Resolved LinkLogic errors using HL7 scripting; supported data migration and interface testing.
- Trained clinical and front‑office staff; maintained MU compliance training and documentation.
Application Analyst
The CORE Institute Specialty Hospital
Arizona
07.2015 - 11.2017
- Built and configured Centricity EMR components: users, templates, orders, roles, privileges, and document types.
- Provided EMR support, ticket resolution, and MU training for providers.
- Managed patient portal setup, duplicate chart merges, and vendor escalations.
- Resolved LinkLogic errors and supported APP/JBOSS/LinkLogic server environments.
Jr. EMR Analyst
Halifax Health
Florida
09.2012 - 06.2015
- Built user profiles, templates, roles, and privileges in Centricity EMR.
- Provided elbow‑to‑elbow clinical support and training.
- Resolved LinkLogic errors and supported SQL‑based troubleshooting.
- Created monthly status reports and coordinated with GE for issue resolution.
EMR Trainer
McCready Health
Maryland
10.2010 - 08.2012
- Delivered onsite and remote EMR training for clinical and front‑office staff.
- Managed training schedules and facilitated stakeholder meetings.
- Provided 24/7 EMR support and trained users on Document Management and Dragon.
EMR GO-Live Support Analyst
Pottstown Medical Associates
Pennsylvania
01.2008 - 09.2010
- Analyzed EMR system performance and utilization.
- Traveled to satellite locations to provide training and assistance to off-site staff members.
- Supported EMR go‑live, clinical workflows, and system performance monitoring.
- Assisted with data migration, configuration, and interface testing.
Medical Clerk Analyst
Warminster Hospital
Pennsylvania
06.2006 - 12.2007
- Maintained accurate medical records by following hospital procedures.
- Maintained medical records, scanned documents, and supported EMR updates.
- Responded to provider requests and processed medical record invoices.
Education
Diploma -
Plymouth Whitemarsh High School
Plymouth Meeting, Pa06-2006
Associates Degree - Computer Networking Systems
ITT Technical Institute
King of Prussia, Pa07-2010
Skills
- Athena Flow V20, V201, V202, V22, Centricity EMR 95, 98,912, CPS10, CPS 110, CPS 12, AthenaNet, Athena Practice, athenaIDX 73, athenaIDX 74, athenaIDX 75, Hospital Patient Accounting (HPA), Payer Contract Management (PCM), Billing and Accounts Receivable (BAR), and Transaction Editing System (TES), Linklogic Admin, Health Level 7, Active Directory, Document Management (doctrual) scanning software, Dragon Naturally Speaking Dictation, Kryptiq Patient Portal, Microsoft Office, Power Point, Smartsheets, Onbase Scanning, Connectwise Ticketing System, SQL Report Builder, Microsoft SQL, IssueTrak Ticketing system, Service Now Ticketing System, Medication Management, RCopia Admin, KB Updates, System Testing, Time Management, Detailed Oriented, WebX, Microsoft Teams, Active Directory
Timeline
AthenaIDX System Analyst
Roswell Park Comprehensive Cancer Center
01.2023 - 08.2025
EMR PM System Analyst
Pen Bay Medical Center
01.2021 - 12.2022
Legacy Support Analyst
Jupiter Medical Center
01.2019 - 12.2020
Implementation Analyst
Fannin Regional Hospital
12.2017 - 12.2018
Application Analyst
The CORE Institute Specialty Hospital
07.2015 - 11.2017
Jr. EMR Analyst
Halifax Health
09.2012 - 06.2015
EMR Trainer
McCready Health
10.2010 - 08.2012
EMR GO-Live Support Analyst
Pottstown Medical Associates
01.2008 - 09.2010
Medical Clerk Analyst
Warminster Hospital
06.2006 - 12.2007
Associates Degree - Computer Networking Systems
ITT Technical Institute
Diploma -
Plymouth Whitemarsh High School