Jamie Wertz
Pittsburgh
Summary
Store Manager who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Talbots
Pittsburgh
07.2018 - Current
- Assist in continuous development of effective store associates to achieve desired sales and results.
- Oversee aspects of maintenance, inventory and daily activity management.
- Delegate assignments based on team strengths to optimize floor coverage and service levels.
- Lead teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interview job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversee daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Store Manager
Chico's Fas ~Chicos
Pittsburgh
04.2007 - 03.2017
Store Manager for several Chico's Boutiques in the Pittsburgh market.Held each team member accountable for achieving brand and performance goals. Executed Visual Style Sets and maintain brand standards on a daily basis. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Shared product knowledge with customers while making personal recommendations. Created succession plans and promotion paths for management team.
Advised managers on organizational policy matters and recommend needed changes. Assisted customers in finding out-of-stock items.
Built and maintained effective relationships with peers and upper management.
Advised managers on organizational policy matters and recommend needed changes. Assisted customers in finding out-of-stock items.
Built and maintained effective relationships with peers and upper management.
Store Manager
Chico's Fas ~Soma
Pittsburgh
07.2008 - 03.2013
Worked closely with the district manager training, hiring, and merchandizing for new Soma stores.Trained new managers on store procedures and policies.
Facilitated new store openings.Maintained visually appealing and effective displays for the entire store.
Trained new employees on company customer service policies and service level standards. Helped customers select products that best fit their personal needs. Informed customers about sales and promotions in a friendly and engaging manner.
Facilitated new store openings.Maintained visually appealing and effective displays for the entire store.
Trained new employees on company customer service policies and service level standards. Helped customers select products that best fit their personal needs. Informed customers about sales and promotions in a friendly and engaging manner.
Co-Manager
New York & Company
Pittsburgh
10.2004 - 01.2007
Partner with Store Manager in leading one of the highest volume stores in the Pittsburgh market.
Delivered excellent customer service by greeting and assisting each customer.
Reorganized the sales floor to meet company demands. Recommended, selected and helped locate merchandise based on customer needs and desires. Excelled in exceeding daily credit card application goals.
Delivered excellent customer service by greeting and assisting each customer.
Reorganized the sales floor to meet company demands. Recommended, selected and helped locate merchandise based on customer needs and desires. Excelled in exceeding daily credit card application goals.
Store Manager
Claires Boutiques
Pittsburgh
07.1997 - 10.2004
Led several store teams in the Pittsburgh market
Opened and closed the store, which included counting cash drawers and making bank deposits. Educated customers on product and ear piercing services.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Consulted with customers on the latest styles and trends.
Completed floor replenishment to guarantee size availability and promote customer satisfaction. Regularly sought opportunities to up sell and add on additional merchandise.
Opened and closed the store, which included counting cash drawers and making bank deposits. Educated customers on product and ear piercing services.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Consulted with customers on the latest styles and trends.
Completed floor replenishment to guarantee size availability and promote customer satisfaction. Regularly sought opportunities to up sell and add on additional merchandise.
Skills
- Team leadership
- Conflict resolution skills
- Outstanding communication skills
- Personnel training and development
- Relationship selling
- Positive outlook
Affiliations
2014 Legacy Store Manager2011 and 2012 Achieved Yearly Sales PlanContinuous Comp Increases from 2008-2013 generating over a $500,000 increase in those years 2009 Regional % Over Sales Plan Winner#1 ASM Bonus Per Hour in the Region for 2007
Timeline
Assistant Store Manager
Talbots
07.2018 - Current
Store Manager
Chico's Fas ~Soma
07.2008 - 03.2013
Store Manager
Chico's Fas ~Chicos
04.2007 - 03.2017
Co-Manager
New York & Company
10.2004 - 01.2007
Store Manager
Claires Boutiques
07.1997 - 10.2004