Jamie L. Fiel
Boothwyn
Summary
A dedicated Program Director of In-Home and Community Supports for the Southeast Region of Pennsylvania, skilled in administrative, operational, and programmatic functions. Consistently fulfilling position expectations while maximizing the quality and level of support to individuals within the In-Home and Community Supports Program and staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Director of In-Home and Community Supports
Step By Step, Inc.
04.2018 - Current
- Attend Individual Service Plan meetings, team meetings, ISP Critical Revision meetings, Intake and Assessments, advocacy meetings, wellness and compliancy check-ins
- Maintain staff schedules and training requirements
- Oversee all staff performance evaluations, disciplinary actions, suspensions, terminations, promotions
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Perform initial consumer assessment and analysis to begin process of staffing and identify level of need
- Worked in conjunction with; Individuals, Supports Coordinators, family members, consumer advocates, county representatives, to address level of need individuals require to achieve maximum independence
- Maintain consumer files, daily case notes, monthly, quarterly, and annual reports
- Monitored monthly performance indicators to maintain frequency and goal compliancy
- Created and implemented strategies for improving consumer support and Individual Support Plan goal acquisition
- Established strong partnerships with internal and external team members for collaborative problem solving.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
Supported Independent Living Counselor
Step By Step, Inc.
07.2017 - 04.2018
- Maintained accurate records of consumer care, condition, progress and concerns
- Enhanced client independence by developing personalized goals and support plans.
- Improved quality of life for clients through consistent monitoring and adjustments to support plans.
- Responded appropriately to the physical, emotional and developmental needs of the consumers
- Completed annual consumer paperwork, in addition to quarterly summaries; medication reviews, apartment checks, and emergency plans
- Observed and monitored client behaviors, triggers, and emotional reactions to environmental and personal situations, all the while facilitating healthy coping strategies during times of distress
- Assessed client needs and provided appropriate resources, leading to greater autonomy and selfsufficiency.
Care Provider
The Bradford Family
01.2013 - 01.2017
- Cared for two children beginning at the age of 8 months and 3 years
- Nurtured creativity and socialization at a young age
- Modeled appropriate social behavior and graces, while encouraging concern and considerations for others
- Encouraged age/development appropriate self sufficiency, appreciation, and pride in being able to complete tasks independently
- Facilitated time management, organization, discipline, and conflict resolution both within and out of the household
- Administered medication, provided overnight care, as well as provided transportation and support for all school, club, camp, and extracurricular activities
- Responded appropriately to physical, emotional and developmental needs
Director of Lift Operations
Big Boulder Ski Resort
11.2007 - 04.2013
- Successfully oversaw the ski lift operations department at Big Boulder Ski Resort
- Ensured that the ski lifts were to remain running efficiently and safely for both staff and guests
- In charge of the hiring of over 70 seasonal staff members
- Followed all safety and training protocol to adhere to the National Ski Area Association standards, in correlation to the safety standards set forth by National Ski Patrol
- Maintained documentation of training, incident reports, daily lift reports, snow removal reports, in addition to termination or disciplinary reports made within the department
- Trained staff on how to safely operate the lifts, maintain lift ramps to meet ADA compliances, as well as how to properly respond in emergency situations
- Trained staff on the early recognition of potential dangers in regards to weather conditions and guest volume
- Employed and trained up to three Assistant Managers during any given season to assist in all duties surrounding the Lift Department
- Managed and facilitated off season maintenance to the lifts, chairs, lift shacks, lift lines, as well as ramps
- Implemented training manuals as well as mandatory orientations for all staff
- Hourly checks on staff, ski lifts, as well as conditions
- Attended weekly meetings and team building exercises with the General Manager, Human Resources, and fellow department heads
Education
Master of Science - Criminal Justice
West Chester University Of Pennsylvania
Certification - Certified Addictions Counseling
Villanova University
Villanova, Pa2014
Bachelor of Arts - Anthropology
West Chester University of Pennsylvania
West Chester, Pa.2009
Skills
- Strategic leadership
- Personnel Supervision
- Budgeting and financial management
- Administration knowledge
- Advanced knowledge of technology
- Policy Implementation
- Policy and procedure improvements
- Operations Oversight
- Compliance Management
- Regulatory Compliance
References
References Available Upon Request
Certification
WRAP Advanced Level Facilitator
American Red Cross First Aid/CPR/AED Instructor
Certified Trauma Professional, Lakeside Global Institute
Timeline
Program Director of In-Home and Community Supports
Step By Step, Inc.
04.2018 - Current
Supported Independent Living Counselor
Step By Step, Inc.
07.2017 - 04.2018
Care Provider
The Bradford Family
01.2013 - 01.2017
Director of Lift Operations
Big Boulder Ski Resort
11.2007 - 04.2013
Master of Science - Criminal Justice
West Chester University Of Pennsylvania
Certification - Certified Addictions Counseling
Villanova University
Bachelor of Arts - Anthropology
West Chester University of Pennsylvania
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