Dedicated customer service representative with proven skills in problem resolution, data management, and order processing. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon
Philadelphia
2024.04 - Current
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with inquiries and resolved issues effectively.
Processed customer feedback to identify and address service delivery issues.
Collaborated with team members to develop and implement customer satisfaction strategies.
Processed orders and managed returns using internal systems.
Maintained accurate records of customer interactions to support service improvement efforts.
Updated databases with new and modified customer data.