Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamil DeSouza-Kenan

Philadelphia

Summary

Dedicated customer service representative with proven skills in problem resolution, data management, and order processing. Committed to enhancing customer satisfaction through effective communication and teamwork.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Amazon
Philadelphia
2024.04 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with inquiries and resolved issues effectively.
  • Processed customer feedback to identify and address service delivery issues.
  • Collaborated with team members to develop and implement customer satisfaction strategies.
  • Processed orders and managed returns using internal systems.
  • Maintained accurate records of customer interactions to support service improvement efforts.
  • Updated databases with new and modified customer data.

Education

Bachelor of Arts - Business Management

Pennstate Brandywine
Media, PA
2027-12

Skills

  • Customer service
  • Customer relationship management
  • Order processing
  • Data management
  • Spreadsheets
  • Money handling
  • Problem resolution
  • Team collaboration
  • Effective communication

Timeline

Customer Service Representative

Amazon
2024.04 - Current

Bachelor of Arts - Business Management

Pennstate Brandywine
Jamil DeSouza-Kenan