Detail-oriented IT professional with expertise in Citrix testing, Active Directory management, and system imaging. Proven ability to enhance endpoint security and support users with technical issues in diverse environments.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Field Support Technician
Jefferson Health
06.2025 - 03.2026
Assisted with Citrix environment and TOR system testing to ensure system functionality and reliability
Configured and maintained mapped network printers, including device naming, asset tags and connectivity testing
Performed workstation imaging and deployment of Thin clients using SCCM, PXE boot, and USB imaging
Supported users with technical issues in medical equipment and software, enhancing user experience and operational efficiency.
Managed Active Directory environments, facilitating workstation relocation and executing password resets
Conducted site discovery network and infrastructure mapping at remote locations.
Junior System Administrator
Jewish Federation Of Greater Philadelphia
08.2024 - 10.2024
Migrated on-premise server to Azure VM, improving scalability and access to cloud resources
Monitored and maintained endpoint security by applying timely patches using Automox
Developed plan and configured Hexnode MDM on android tablets to secure kiosk operation for food pantry
Provided support for device lockouts, password resets, and policy changes with Microsoft Entra ID and Azure
Assisted in configuration and deployment of FortiGate firewall with stacked FortiSwitches via FortiLink, enhancing network security
Call Center Representative
Vertical Screen
10.2021 - 03.2023
Executed 100+ outbound calls daily to engage clients and address inquiries
Identified and resolved complex customer issues, escalating to management when necessary for higher-level support.
Documented all client interactions in detail to ensure accurate record-keeping and follow-up
Accurately documented all client interactions in detail