Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamir Ruff

Warminster

Summary

Detail-oriented IT professional with expertise in Citrix testing, Active Directory management, and system imaging. Proven ability to enhance endpoint security and support users with technical issues in diverse environments.

Overview

4
4
years of professional experience
3
3
Certifications

Work History

Field Support Technician

Jefferson Health
06.2025 - 03.2026
  • Assisted with Citrix environment and TOR system testing to ensure system functionality and reliability
  • Configured and maintained mapped network printers, including device naming, asset tags and connectivity testing
  • Performed workstation imaging and deployment of Thin clients using SCCM, PXE boot, and USB imaging
  • Supported users with technical issues in medical equipment and software, enhancing user experience and operational efficiency.
  • Managed Active Directory environments, facilitating workstation relocation and executing password resets
  • Conducted site discovery network and infrastructure mapping at remote locations.

Junior System Administrator

Jewish Federation Of Greater Philadelphia
08.2024 - 10.2024
  • Migrated on-premise server to Azure VM, improving scalability and access to cloud resources
  • Monitored and maintained endpoint security by applying timely patches using Automox
  • Developed plan and configured Hexnode MDM on android tablets to secure kiosk operation for food pantry
  • Provided support for device lockouts, password resets, and policy changes with Microsoft Entra ID and Azure
  • Assisted in configuration and deployment of FortiGate firewall with stacked FortiSwitches via FortiLink, enhancing network security

Call Center Representative

Vertical Screen
10.2021 - 03.2023
  • Executed 100+ outbound calls daily to engage clients and address inquiries
  • Identified and resolved complex customer issues, escalating to management when necessary for higher-level support.
  • Documented all client interactions in detail to ensure accurate record-keeping and follow-up
  • Accurately documented all client interactions in detail
  • Assessed applicants' background screening documentation

Education

Tech Impact
Philadelphia, PA
08-2024

Skills

  • System troubleshooting
  • Network troubleshooting
  • Endpoint security
  • Device configuration
  • User account management
  • Remote support

Certification

Google Cybersecurity

Timeline

Field Support Technician

Jefferson Health
06.2025 - 03.2026

Junior System Administrator

Jewish Federation Of Greater Philadelphia
08.2024 - 10.2024

Call Center Representative

Vertical Screen
10.2021 - 03.2023

Tech Impact
Jamir Ruff